Hanna Bubser

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Articles

Taking a Pulse on Quick Maintenance

Nov 27, 2024 | noln.net | Hanna Bubser

The end of the calendar year always has a way of sneaking up. In some respects, it feels as though things tend to slow down during November and December. The holiday season welcomes long and leisurely conversations with loved ones around full dinner tables, and there’s a general feeling of gratefulness in the air. But it can be a busy time as well. Customers still need an oil change, especially if they’re trying to plan before a big family get-together. Business-as-usual doesn’t stop.
Quick Lube Q&A: Brittney Passini of Acuity Insurance

Nov 25, 2024 | noln.net | Hanna Bubser

At one point in time or another, everyone has heard about the importance of insurance coverage—and the context can vary. One day, you may be having a conversation about medical insurance. The next, you may find yourself discussing home insurance. When it comes to insurance for your shop, figuring out the right coverage approach is important.
Where Do Gross Sales Go?

Nov 15, 2024 | noln.net | Hanna Bubser

Sales are important to track. A well-rounded shop owner knows not only how their gross sales break down, also but how those gross sales are used. According to results from the 2024 NOLN Operator Survey, 27% of respondents put their percentage of gross annual sales dedicated to quick maintenance services at 90%-100%. In terms of gross sales use, 30% of respondents report the cost of goods as a top category.
Quick Lube Q&A: Stacey Pool of FullSpeed Automotive

Nov 1, 2024 | noln.net | Hanna Bubser

Behind every system is a well-thought-out strategy. Take a company like FullSpeed Automotive, which is home to familiar quick maintenance brands such as Grease Monkey, SpeeDee Oil Change & Auto Service, and Kwik Kar. There are multiple perspectives at FullSpeed that work in tandem—from corporate stores to franchise locations. An effective strategy from leadership is imperative to getting the word out about what these brands have to offer and how to best reach customers.
Emphasizing Excellence

Oct 3, 2024 | noln.net | Hanna Bubser

Quick lube industry career duration may vary. Some people choose to stay for a lifetime, and others are just passing through. In the 2024 NOLN Operator Survey (sponsored by Valvoline), 42% of respondents reported their average lube tech tenure as one-to-three years. When it comes to manager tenure, 33% reported the average as five-to-10 years. Think about it this way: the average quick lube shop employee is around for at least a year.
Podcast: Jeffrey Crafton is the 2024 NOLN Operator of the Year

Sep 26, 2024 | noln.net | Hanna Bubser

September is awards season here at NOLN. Our Operator of the Year magazine issue launched this month, and if you haven't flipped through the physical edition yet, you can check out the digital edition online. This year, the title of Operator of the Year went to Jeffrey Crafton. Jeffrey is with the Mississippi-based Sayle Oil Company where he oversees quick lube operations. In this episode of the podcast, Jeffrey joins the show to celebrate the award, and showcase Sayle Oil Company and his team.
2024 Quick Lube Operator of the Year: Jeffrey Crafton

Sep 19, 2024 | noln.net | Hanna Bubser

Something the NOLN 2024 Operator of the Year Jeffrey Crafton wants to make clear is that achieving this title would not be possible without his team. “I could not do this without my guys,” Crafton says. “This is an award for every one of us, really.
Podcast: Financial Foundations of Franchising (with Kelly Tope of FullSpeed Automotive)

Sep 19, 2024 | noln.net | Hanna Bubser

Whether you are a new franchisee or have been one for some time, there are many moving parts to consider. Finances, of course, play a role. Furthermore, factors such as inflation can have an impact on components of the automotive space. But navigating financial landscapes as a franchisee doesn't have to be a solo endeavor. Kelly Tope is senior director of franchise development at FullSpeed Automotive, working directly with Grease Monkey, SpeeDee Oil Change & Auto Service, and Kwik Kar brands.
Photos: Victory Lane Quick Oil Change Annual Meeting

Sep 19, 2024 | noln.net | Hanna Bubser

The NOLN team visited the Victory Lane Quick Oil Change headquarters Plymouth, Michigan, during the company's annual meeting. Franchisees and corporate team members were in attendance. The meeting ran from Sept. 10 - Sept. 12 and included company updates, presentations, and demonstrations from participating vendors. 2024 marks 10 years of Victory Lane Quick Oil Change company ownership for Justin and Lauren Cialella.
Podcast: People are the Solution (with Shawn Gilfillan of Automotive Magic and Magic Lube & Rubber)

Aug 28, 2024 | noln.net | Hanna Bubser

As the New Jersey-based shop owner of Automotive Magic and Magic Lube & Rubber, Shawn Gilfillan has seen every side of running a business in this industry. Technical know-how is a must, but there is another component that he's zoomed in on: the human element. The practice of developing soft skills is important to a business and its team. Enter: Magical Solutions. This is Shawn's program that focuses on those soft skills—leadership, culture, and goals—through consulting and apprenticeship.