Hannah Burn

Feb 14, 2024 | qualtrics.com | Hannah Burn

Integrating Artificial Intelligence (AI) may seem counterintuitive to a “human-centered” strategy, but future-focused leaders have figured out how to leverage AI to design human-centered government services, at scale, and they’re reaping the benefits. Every single time someone contacts their government, they leave a trail of data about their experience. Maybe they visited a website but couldn’t find the answer they needed.