Haydn Kramer

Oct 10, 2024 | hotelnewsresource.com | Ana McFee |Haydn Kramer

How to Keep Even the Most Challenging Customers Happy - Image Credit Unsplash+    As stories of customers acting out in rage continue to rise, emotional intelligence provides a solution to solve problems and please even the trickiest customers. Passengers screaming on airplanes and causing them to land, mad men throwing food at the drive-thru, ladies storming around stores and shouting about their rights... Who hasn’t seen a story like this recently?

Sep 25, 2024 | hotelnewsresource.com | Haydn Kramer

The Travel Labor Shortage Should Be Over, So Why Are We Still Worried? - Image Credit Unsplash+    Phocuswright research has found that the hospitality industry is facing staffing challenges due to low pay, long hours, lack of remote work and declining interest. The labor shortage in tourism and hospitality should be over by now, correct? Most hotels are back to full operation, airlines have enough pilots to fly their planes and people do and will need jobs.

Sep 24, 2024 | hotelnewsresource.com | Haydn Kramer

Creating a Luxury Hospitality Brand in a Competitive Market - Image Credit Unsplash+    Once considered relatively niche, the luxury segment of the hospitality industry has exploded in recent years, with rising global wealth and increasing desire for personalized and immersive experiences driving the interest. In 2023, the international luxury hospitality industry was valued at USD 140.28 billion.

Sep 12, 2024 | hotelnewsresource.com | Jim Lopolito |Mandy Murry |Jon Peck |Haydn Kramer

The Hospitality Customer You Didn’t Train For - By Jim Lopolito - Image Credit Unsplash+    Fundamentals in Accident Training Shaping how well we execute service to our guests is a primary function of hotel and restaurant training. From the front of house to the back, and the first floor to the top floor, we support our teams on the path to guest experience and financial rewards. This is fundamental and we hope that nothing gets in the way of our dreams.

Sep 5, 2024 | hotelnewsresource.com | Mandy Murry |Jon Peck |Haydn Kramer |Rick Blackburn

Road Trippin' is the Vibe as Travel Slows Across the U.S - Image Credit Unsplash+    The news is bleeding with travel gloom and discouraging numbers for the hospitality market. Headlines tout softening and consumer spending coming to a halt while exploiting the idea that luxury travel is both thriving and diving.