Hayley Sutherland

According to @Genesys, good #conversational #AI improves #agent #productivity by 14%! https://t.co/sB82wETGtT

#Xperience23 morning keynote - per Olivier Jouve, “we have entered a new age fueled by the power of #generative & #predictive #AI” @Genesys #conversationalAI #artificialintelligence #GenerativeA https://t.co/2WTXDcZ0jK

(On a less serious note - kudos to the @Verint creative team, these bots are adorable!)

Verint @Verint

Verint delivers a vast team of specialized bots to augment your workforce. Each one of these special bots can do something really well, including knowledge management, forecasting, compliance, agent coaching, and many more. This is how you supercharge your workforce! #Engage23 https://t.co/HalxMbCssY

RT @McGeeSmith: .@Verint Launches Open CCaaS Platform < Traditionally, companies start with the #CCaaS solution and then add #WEM, #Digital…

RT @McGeeSmith: David Singer and Heather Richards introduce some of the new @Verint Specialty names, including Tina, Nate and Will #AI #en…

Per @Verint CEO Dan Bodner - “bots are not replacing people, they are assisting and augmenting people and making them more efficient & effective at their jobs” #engage23 #ai #ArtificialIntelligence #ChatGPT #chatbots #bots https://t.co/XNVBS7GFIx

for my #artist friends - a free tool, developed by @UChicago researchers, that makes it harder for #GenerativeAI to copy your work: https://t.co/TcTtSX1qsG

re: #GenerativeAI for #search & #knowledgediscovery - it's worth noting that you can ask #ChatGPT to provide sources, but you will still need to validate that A) those sources exist and B) they do indeed say what they've been cited for: https://t.co/CgXThzwNEC

My colleague Dave Schubmehl presenting on the synergies between #conversationalAI and #automation @dschubmehl @IDC #IDCDirections2023 https://t.co/1Yo7GhYSUP

Great insights from @DanVesset on enterprise #data challenges today @idc #idcdirections https://t.co/PLp96HsUK7

RT @JLeigh_IDC: .@IDC’s @meredithwhalen highlighting customer data management and the need to connect customer data between departments. #I…

Seen at #idcdirections - data is key, but 42% of companies have underutilized data. This is the year of reckoning for #knowledgemanagement, #search & #knowledgediscovery @IDC https://t.co/YWnkr7WPZV

RT @RGareiss: Verint CEO Dan Bodner raises some important data points: Companies spend $2 trillion on labor, but only $65 billion on CX te…

RT @matteastwood: Congrats to team @IDC -> Earlier today IDC was named Analyst Firm of the Year by the @IIAR for the third consecutive yea…

As my dad @suthvid always says - it’s not just a job, it’s a wardrobe. Thanks @awscloud for throwing a fun & informative #awsreinvent2022 ! Now I just have to reset my circadian rhythm.. 😊 https://t.co/GHSNyUzrVl

Congrats to @Cognigy on being part of this exciting #awsreinvent announcement! #conversationalAI #AI #awsreinvent2022

Cognigy @cognigy

We are excited to announce that we have achieved the Amazon Web Services (AWS) Conversational AI Competency distinction. 🎉 This differentiates us from other @AWS_Partners members and validates our competency with CAI on AWS. Read more here: https://t.co/ZGWrTC6hRd https://t.co/CymOs7PiRZ