Heather Kelly

1 week ago | texarkanagazette.com | Heather Kelly

For simple tasks, 70-year-old Diane Elliott can usually figure out how to navigate the Social Security Administration's website. Online portals are not an option for her 83-year old sister, however, who can only manage phone calls and in-person customer service. "For most of her business, even banking, she calls people. That's her preferred method," Elliott says.

2 weeks ago | washingtonpost.com | Heather Kelly

Tech tips for Defense Secretary Pete Hegseth (and everyone else) (washingtonpost.com) Tech tips for Defense Secretary Pete Hegseth (and everyone else) By Heather Kelly 2025042817393100 It makes sense that we can learn a lot about proper cybersecurity from one of the highest-ranking defense officials in the United States. Someone whose job requires the most diligent digital precautions and hygiene because lives and national security are at stake.

2 weeks ago | washingtonpost.com | Heather Kelly

Government customer service shake-ups have the less tech-savvy on edge (washingtonpost.com) Government customer service shake-ups have the less tech-savvy on edge By Heather Kelly 2025042612000000 For simple tasks, 70-year-old Diane Elliott can usually figure out how to navigate the Social Security Administration's website. Online portals are not an option for her 83-year-old sister, however, who can only manage phone calls and in-person customer service.

1 month ago | washingtonpost.com | Heather Kelly

If you’re traveling into the United States from another country, there’s a question you need to consider well in advance. If asked, would you unlock your devices to allow U.S. Customs and Border Protection agents to look through your smartphone, tablet or computer? Or would you decline, which risks a delay, confiscation of your phone or being denied entry into the United States? Knowing the answer will help you determine how to prepare your electronics before any travel.

2 months ago | adn.com | Heather Kelly

Kelly Takasu never wanted to see AI-generated videos of older women breastfeeding half-panda, half-human babies. The 36-year-old mom in Los Angeles uses Instagram for helpful parenting advice and cooking videos. But after she sought out breastfeeding content, the app got the wrong idea about her. “I noticed one day I had a Reels suggestion: An older woman who had a bunch of babies around her. I must have looked at it for too long,” said Takasu.