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3 weeks ago | 
crmbuyer.com | Jack M. Germain
Studies show that marketers are cautiously investing in generative AI (GenAI) to enhance their marketing technology (martech) stacks. However, a gap between investment and understanding continues to hinder the adoption of GenAI as a tool for improving marketing efficiency and effectiveness. According to research released at the end of last year, 90% of organizations planned to invest in GenAI for marketing this year.
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4 weeks ago | 
crmbuyer.com | Jack M. Germain
In today’s fast-moving marketplace, CRM platforms have evolved from luxury add-ons to essential infrastructure — especially for small and midsize businesses (SMBs) trying to stay competitive. A CRM is more than a tech upgrade; it’s a strategic shift that breaks down silos, boosts productivity, and empowers smaller teams to operate like enterprise players. Its powerful tools help SMBs compete smarter and grow faster. Still, many companies overlook the hidden costs of operating without one.
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1 month ago | 
technewsworld.com | Jack M. Germain
Care management platform DexCare is applying artificial intelligence (AI) in an innovative way to fix health care access issues. Its AI-driven platform helps health systems overcome rising costs, limited capacity, and fragmented digital infrastructure.
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1 month ago | 
crmbuyer.com | Jack M. Germain
Relying on a single, all-in-one CRM platform can cause more headaches than it solves, making it harder for brands to scale efficiently and react quickly to changing customer demands. Composable commerce’s modular approach allows companies to integrate various independent technologies best suited to their unique needs. Unlike headless architecture, it does not require much back-end maintenance.
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1 month ago | 
linuxinsider.com | Jack M. Germain
Open-source software (OSS) may be in the crosshairs of military and government agencies as the U.S. Department of Defense (DOD) evaluates the risks of both free and proprietary software. Katie Arrington, the DOD’s CIO, issued a memo on May 2 announcing the Software Fast-Track (SWFT) initiative to reform how software is acquired, tested, and authorized.
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1 month ago | 
crmbuyer.com | Jack M. Germain
To help organizations move beyond outdated feedback tools, CallMiner has rolled out Outreach, an AI-based feedback platform. Rather than relying solely on traditional surveys, Outreach combines insights from both unsolicited interactions, such as contact center conversations, and solicited feedback to provide a more comprehensive view of the customer experience (CX).
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1 month ago | 
linuxinsider.com | Jack M. Germain
Forget patching security holes — open source is building fortresses. Edera and CIQ are leading a new wave of hardened Linux and secure container tech built for the era of relentless cyberthreats. Edera announced the launch of its first live demo environment for cloud container users at the KubeCon + CloudNativeCon Europe gathering last month. The portal allows users to interact directly with Edera Protect, test its functionality, and see how hypervisor technology works.
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1 month ago | 
crmbuyer.com | Jack M. Germain
Amid federal downsizing and cost-cutting to curb fraud and waste, U.S. businesses face new hurdles in securing government contracts. TechnoMile’s latest product, WinIt, uses AI to help contractors boost productivity, streamline collaboration, and quickly identify and qualify opportunities to drive revenue growth.
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2 months ago | 
technewsworld.com | Jack M. Germain
Cybersecurity threats are escalating, yet many small and medium-sized businesses (SMBs) remain dangerously unprotected. Experts point to a combination of high costs, technical complexity, and a shortage of skilled cybersecurity professionals as key reasons why SMBs often delay or avoid adopting critical protections. Even businesses willing to invest face challenges navigating a crowded and confusing marketplace of tools and services.
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2 months ago | 
linuxinsider.com | Jack M. Germain
I finally bit the bullet and swapped out an aging laptop and a failing desktop with much smaller replacements. My initial plan was to buy two well-endowed refurbished desktop computers. Instead, I stumbled upon a new computing approach — mini-PCs.For months, I have been curious about the performance of these 6-1/4″ by 6″ by 2″ aluminum and plastic boxes of tiny computer components.
