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11 hours ago | 
linuxinsider.com | Jack M. Germain
I finally bit the bullet and swapped out an aging laptop and a failing desktop with much smaller replacements. My initial plan was to buy two well-endowed refurbished desktop computers. Instead, I stumbled upon a new computing approach — mini-PCs.For months, I have been curious about the performance of these 6-1/4″ by 6″ by 2″ aluminum and plastic boxes of tiny computer components.
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2 days ago | 
crmbuyer.com | Jack M. Germain
AI tools powered by high-quality data are transforming CRM into a revenue-driving engine. When marketing, sales, and service align, real ROI follows. The challenge is to provide timely and relevant messages with offers to customers in targeted campaigns. AI-powered CRM systems help marketing organizations and brands improve their customer experience (CX), and much of this is plainly visible.
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3 days ago | 
crmbuyer.com | Jack M. Germain
Online search remains a cornerstone of the digital shopping experience, yet many e-commerce sites still miss the mark — frustrating customers and driving them toward brick-and-mortar competitors. Coveo aims to change that. Its enterprise AI platform combines powerful search capabilities with generative AI to enhance every stage of the customer journey, narrowing the gap between online and in-store experiences.
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1 week ago | 
crmbuyer.com | Jack M. Germain
Retailers are under pressure to meet customers where they are — and increasingly, that means on social media. As shoppers turn to platforms like Instagram, Facebook, and TikTok for both product discovery and customer service, companies must rethink how they engage and support buyers across these channels. Call center software firm Talkdesk is helping retailers bridge that gap.
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1 week ago | 
crmbuyer.com | Jack M. Germain
Financial technology platform Wildfire Systems launched a hosted and fully managed branded shopping portal in March to complement its existing e-commerce platform. The portal features cashback, coupons, personalized deals, and retail media promotions. Wildfire’s shopping portal enables banks, card issuers, rewards services, and technology providers to launch branded, desktop, and mobile-optimized shopping sites rapidly.
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1 week ago | 
linuxinsider.com | Jack M. Germain
Open-source software has become a prime target in the escalating wave of cybersecurity threats. As attacks grow more sophisticated, the open-source community is racing to close critical security gaps and stop malicious code before it spreads. With open-source code used in most commercial software, infection risks are rampant across most industries. It is indispensable and dangerously neglected, remarked Jason Soroko, senior fellow at certificate lifecycle management firm Sectigo.
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1 week ago | 
crmbuyer.com | Jack M. Germain
CRM and customer experience (CX) vendors are retooling their platforms to better integrate with existing business applications without employees realizing they’re using generative AI-powered capabilities. This shift will improve productivity as it changes how businesses operate. As the technology becomes more embedded in daily workflows, those who fail to adopt it will be disadvantaged.
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4 weeks ago | 
crmbuyer.com | Jack M. Germain
Integrating CRM platforms with artificial intelligence (AI) can significantly reduce labor costs by automating repetitive tasks like data entry, lead qualification, and customer segmentation. By streamlining these functions, AI allows employees to shift their focus to more complex, high-value activities, reducing the need for a larger workforce. CRM and customer experience (CX) are closely related.
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1 month ago | 
technewsworld.com | Jack M. Germain
Applications https://www.technewsworld.com/wp-content/uploads/sites/3/2025/03/Opera-Browser-Operator.jpg https://www.technewsworld.com/story/opera-adds-agentic-ai-to-its-browser-179624.html Opera Adds Agentic AI to Its Browser Audio/Video https://www.technewsworld.com/wp-content/uploads/sites/3/2024/12/holiday-gifts.jpg https://www.technewsworld.com/story/5-tech-gifts-to-brighten-their-holidays-179490.html 5 Tech Gifts To Brighten Their Holidays Chips...
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1 month ago | 
crmbuyer.com | Jack M. Germain
AI-driven analytics is transforming customer experience (CX) from a cost center into a strategic investment. While consumers have concerns, industry leaders increasingly see AI as essential for optimizing CX and driving revenue. A recent study by Nextiva shows that CX has transitioned away from being thought of as a cost center.
