Jackie Stone

Nov 21, 2024 | tfn.scot | Jackie Stone

Jackie Stone says hospices now face a perfect stormAs the chief executive of a hospice in Scotland, I have the privilege of witnessing the compassionate work of our teams each day as they provide specialist care to patients nearing the end of their lives and support to their families. Hospice care, however, is not only about compassion and dedication—it’s about ensuring these services remain sustainable and accessible to everyone who needs them, regardless of their financial means.

Nov 1, 2024 | spcare.bmj.com | Giorgos Tsiris |Jackie Stone |Jon Heggie |Dot Partington

AbstractBackground Hospice care is part of an ever-changing healthcare landscape shaped by socioeconomic and technological developments, alongside policy and funding opportunities and challenges. In this environment, the need for embedding sustainable leadership capacity within hospices seems crucial. Studies often focus on leadership skills of executives or senior managers, but contemporary literature challenges conventional hierarchical models to explore the role of shared leadership approaches.

Aug 26, 2024 | mcknightsseniorliving.com | Jackie Stone |Lois Bowers

For senior living communities, the goal of mystery shopping is simple: capturing first-hand information about a competitor’s customer service and sales processes to determine how our clients might be able to improve their own. Our clients ask us to pose as a curious potential customer so that we can reveal the functional and emotional elements of the sales experience. Yes, we learn about competitor pricing, occupancy and incentives, but those aren’t the real wins.