Jan Bellens

Sep 27, 2023 | ey.com | Jan Bellens |Jennifer Lucas

Payments providers need to consider customer experience design, risk, technology, and data and analytics to achieve smart growth. In brief Building on the 2022 PayTech report, this article offers lessons learned from early adopters to provide a blueprint for when and how to invest in PayTech. The velocity of change and innovation is putting institutions watching from the sidelines at risk of missing out.

May 11, 2023 | ey.com | Mike Lee |Jan Bellens |Mark I. Wightman |Valerie Nott

In our view, the best way for wealth managers to meet clients’ fast-changing engagement preferences is to offer a frequent, seamless, omni-channel combination of virtual engagement and traditional in-person advice — in effect, a next generation hybrid model. But how can firms achieve this in practice? One key element is placing advisors at the heart of digital transformation.