Jan Bellens

Sep 27, 2023 | ey.com | Jan Bellens |Jennifer Lucas

Payments providers need to consider customer experience design, risk, technology, and data and analytics to achieve smart growth. In brief Building on the 2022 PayTech report, this article offers lessons learned from early adopters to provide a blueprint for when and how to invest in PayTech. The velocity of change and innovation is putting institutions watching from the sidelines at risk of missing out.

May 11, 2023 | ey.com | Mike Lee |Jan Bellens |Mark I. Wightman |Valerie Nott

In our view, the best way for wealth managers to meet clients’ fast-changing engagement preferences is to offer a frequent, seamless, omni-channel combination of virtual engagement and traditional in-person advice — in effect, a next generation hybrid model. But how can firms achieve this in practice? One key element is placing advisors at the heart of digital transformation.

May 4, 2023 | ey.com | Jan Bellens |Andy Gillard

With transformations failing to deliver with surprising frequency, it is critical that banks identify early signals of underperformance. However, with a wider variety of transformation methodologies in use, and the scope and complexity of programs increasing, obtaining transparent and consistent insight into progress has become a major challenge. This wasn’t always the case.

Apr 24, 2023 | ey.com | Mike Lee |Jan Bellens |Mark I. Wightman |Valerie Nott

In short, Millennials emerge from the research as one of the most complex, important and demanding groups of clients for wealth managers to understand and serve. On the upside, Millennials’ need for high quality advice and support over a period of decades presents a huge potential opportunity for wealth managers able to meet their requirements.

Apr 24, 2023 | ey.com | Mike Lee |Jan Bellens |Mark I. Wightman |Valerie Nott

In other words, one in four wealth management clients around the world expect to move a material slice of their wealth between providers by the end of 2025. If that forecast proves accurate, the amount of money in motion could be measured in billions. The effect could be even greater in some regions. A majority of wealth management clients in Asia-Pacific (57%), the Middle East (59%) and Latin America (62%) expect to move assets, add new providers or switch outright during the next three years.