Janet A. Patti

Jun 5, 2024 | greatergood.berkeley.edu | Robin Stern |Janet A. Patti |Krista Smith

David, a school counselor, took a deep breath when he saw a missed call from his principal. As he touched the screen to call back, he braced for the “bark and the bite” he was accustomed to hearing from Principal Carrie. This time was different. In fact, he told us he was stunned when the voice that picked up sounded kind, even cheerful. He couldn’t believe it. After years of working together, he had grown to dread interactions with Principal Carrie, as had most of his colleagues.