Jason Cortel

Aug 1, 2024 | blog.contactcenterpipeline.com | Linda Harden |Brendan Read |Kathleen Peterson |Jason Cortel

“Ultimately, the strength of your organization will be based on the quality of your people, and how well you train, promote, and treat them.” -Oded CarmiThis quote encapsulates the essence of our August issue…it’s all about our agents. What kind of training and coaching do we offer? Are they motivated, encouraged, and recognized? Do they feel isolated or frustrated? There are great ideas for managing through change and offering support. Our agents are the voices of our organizations.

Aug 1, 2024 | contactcenterpipeline.com | Jason Cortel

In the dynamic world of contact centers, effective leadership stands as the linchpin of operational excellence and customer satisfaction. My career as a contact center and operations leader has afforded me a comprehensive view of how nuanced and impactful leadership can drive significant transformations in contact center operations. I’ve seen many of the ways that leadership development, particularly for middle managers and those on the front lines, is critical.

Dec 26, 2023 | insideindianabusiness.com | Jason Cortel

The journey of career development within the prison system is not merely a professional endeavor; it is a profound catalyst for personal transformation and societal redemption. As the Business Resource and Outbound Operations Director at a company that works with and employs currently and formerly incarcerated workers, I have been privileged to witness the transformation of individuals society often dismisses.

Nov 21, 2023 | westvalleyview.com | Jason Cortel

The journey of career development within the prison system is not merely a professional endeavor; it is a profound catalyst for personal transformation and societal redemption. As the business resource and outbound operations director at a company that works with and employs currently and formerly incarcerated workers, I have been privileged to witness the transformation of individuals society often dismisses.

Oct 30, 2023 | contactcenterworld.com | Jason Cortel

2023 Buyers Guide Analytics21.) 3FiftynineCardBoardCardBoard: Real-time data, shows the most important KPI’s in your Contact Center. Built for data | Designed for business | Empowers teams2.) Acqueon Technologies Inc. Acqueon's AI-driven conversational engagement software enables sales, marketing and service organizations to engage in emotionally connected dialogs with customers via their channel of choice for significantly improved results.