Jason Potts

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Articles

Shadow user innovation: governing covert generative-AI use for dynamic-capability renewal

1 week ago | tandfonline.com | Julian Waters-Lynch |Darcy Allen |Jason Potts |Chris Berg

ABSTRACTEmployees increasingly deploy consumer-grade generative AI at work without formal approval, creating value while evading oversight. We label this behaviour shadow user innovation (SUI) and position it at the nexus of both internal user innovation and shadow information technology (IT).

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