Jeff Silverstein

Nov 13, 2024 | a16z.com | Kimberly Ane Tan |David Ulevitch |Angela Strange |Jeff Silverstein

As AI turns labor into software, the opportunity to productize external professional services (e.g., in legal or accounting) has become a hot topic. However, we believe there is also substantial opportunity in productizing internal work within organizations. These responsibilities often fall under the umbrella term of “operations” and can range from full-time data entry and front desk roles, to routine operational tasks embedded in every other role.