Jess Munday

Jan 7, 2025 | cloudsecurityalliance.org | Cloud Bytes Webinars |Jess Munday

Originally published by Vanta. Written by Jess Munday. If your business entails collecting and/or processing the personal data of European Union (EU) or United Kingdom (UK) citizens, complying with the General Data Protection Regulation (GDPR) is a priority. ‍The regulation is quite comprehensive and includes numerous requirements your organization must implement.

May 18, 2023 | salesforce.com | Jess Munday

The terms call center and contact center are often used interchangeably, and while they’re both hubs for customer service, they aren’t exactly the same thing. Call centers focus solely on phone communications, while modern contact centers provide support through a variety of channels, including phone, email, live chat, self-service knowledge articles, and chatbots. Let’s dig into the differences between a contact center vs.