Jill Standish

Boston

Senior Managing Director- Global Lead, Retail at Accenture

Contributor at Forbes

Global Retail Practice Lead @Accenture. Life-long obsession with #retailtech and innovation. Advocate for inclusion, diversity and #womeninbusiness. My tweets

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Articles

Redefining Productivity In Retail

1 month ago | forbes.com | Jill Standish

When you ask someone to picture a shopping center, the image of an American mall often comes to mind, with the iconic blue letters of the Sears logo standing tall. Once the largest retail giant in the country, Sears revolutionized shopping with the launch of its catalog in 1888. Growing to over 1,000 pages, the catalog, dubbed "the consumers’ bible," gave customers in remote areas access to a vast inventory through a single call or letter.
6 Ways To Reinvent Retail With AI

1 month ago | morningstar.com | Jill Standish

NORTHAMPTON, MA / ACCESS Newswire / February 25, 2025 / Albertsons Safeway Inc.:By Jill StandishOriginally published by Forbes. The need for supply chains to be more resilient, transparent, and efficient is ever present. Businesses are estimated to be missing out on around $1.6 trillion revenue growth opportunities every year through supply chain vulnerability.
6 Ways To Reinvent Retail With AI

2 months ago | forbes.com | Jill Standish

The retail industry is at a tipping point. As the AI revolution accelerates, it’s rewriting the rules of customer engagement, retail operations and workforce management — all at the same time. The extraordinary pace and breadth of change is creating massive opportunities for retailers of all sizes to steal a march on the competition. But there’s no room for delay.
Why Some Luxury Houses Are Driving Double-Digit Growth

Jan 9, 2025 | forbes.com | Jill Standish

While luxury is often more resilient to economic uncertainties, it is not immune. In the first half of 2024, 42% of publicly listed luxury companies reported negative growth, with revenue declining by 0.4% according to Accenture research. This category slowdown follows a period of double-digit annual growth since 2020. But amid these trials, an elite group of luxury maisons are not just weathering the storm—they're thriving and achieving double-digit growth. How?
"With 17% Of Annual Sales At Risk Of Being Returned, What Strategies Can Retailers Use To Tackle The Challenge?"

Dec 9, 2024 | forbes.com | Jill Standish

Retailers may have good reason for festive cheer this holiday season, as the average household spend for the season is $613, which is 4% higher than 2023, according to Accenture Annual Holiday Shopping Survey. While a festive boost to the bottom line will come as welcome news to retailers, there is one unfortunate side-effect that increased shopping for party outfits and gifts for loved ones brings to the mix, and that’s managing the surge in returns come January.
Retailers Should Not Overlook The Power Of Gift Cards, A Market Worth $200 Billion

Nov 14, 2024 | forbes.com | Jill Standish

We’re fast approaching peak holiday shopping season, traditionally one of the busiest times of the year for retailers who will be paying close attention to the sales data. This season, they may have good reason to be cautiously optimistic, as consumers plan to increase their shopping budgets by 4%, spending $613, on average, compared to last year, according to Accenture’s Annual Holiday Shopping Survey.
Deck The Malls: Stores are back

Nov 1, 2024 | chainstoreage.com | Jill Standish

Peak holiday shopping season is here. And as people look for the perfect gift for friends and family, six-in-10 don't know where to start and seven-in-10 are worried they'll make the wrong choice and regret it. That's according to Accenture's Annual Holiday Shopping Survey, of 1,500 U.S. shoppers, which also found almost three-quarters (73%) of consumers would welcome inspiration. Inspiration comes from being able to browse for ideas and can quickly turn into a purchasing decision.
Three Trends To Watch This Holiday Shopping Season

Oct 30, 2024 | forbes.com | Jill Standish

With one less shopping weekend, presidential election ripple effects, and consumer behaviors that can turn on a dime, retailers’ levels of agility and responsiveness will be put to the test as they head into peak holiday shopping season. This year, there are three consumer trends they should pay close attention to. 1. Spend expected to rise, however price and value still matters The first signals positive news for retailers as U.S. shoppers expect to spend more this year than last.
How Generative AI Can Reinvent Grocery Shopping

Sep 27, 2024 | forbes.com | Jill Standish

Consider the last time you shopped for groceries. Did you find it easy to make a quick decision on what to buy based on the things you cared most about in the moment – price, nutritional information or whether something is ethically sourced? The chances are you didn't. And you're not alone. Consumers are feeling overwhelmed by purchase decisions.
Want to Unlock Gen AI’s Promise in Retail? Start with the Data Foundation.

Sep 26, 2024 | snowflake.com | Jill Standish |Rosemary DeAragon

There’s no question which technology everyone’s talking about in retail. Generative AI continues to promote incredible levels of interest with its promise of next-level productivity and new kinds of employee and customer experience. It’s all happening at light speed. When ChatGPT burst onto the scene, it gained hundreds of millions of users in a matter of months. Since then, we’ve seen an explosion of new and improved gen AI models hitting the market, opening powerful new use cases across retail.