Jim Davies

Jan 2, 2025 | nautil.us | Jim Davies

In the Disney animated film 101 Dalmatians,there’s an amusing sequence in which lookalike pairs of people and their dogs parade across the screen, the resemblances between human and canine in both shape and facial expression comically exaggerated. It’s funny because it plays off the impression many people have that pets look like the owners who care for them. Nautilus Members enjoy an ad-free experience. Log in or Join now . But what’s really behind this impression?

Dec 30, 2024 | bigthink.com | Jim Davies

A weekly newsletter featuring the biggest ideas from the smartest people During this Olympics, I was rooting for Kelleigh Ryan, who is on the women’s foil team. She’s from Ottawa, where I live. Whenever she scored a point, she’d emit a victory scream, probably feeling a rush of pleasure. Watching her on television, I did, too. Getting better at something involves emotion.

Nov 1, 2024 | contactcenterpipeline.com | Jim Davies

One of the most fundamental principles of doing business is having a set of brand values that define the company and resonate with the targeted buyers. These unique values should influence the quality of experience delivered, and customers should have aligned expectations. This strategic approach to customer experience (CX) management is well documented, but within customer service, there is an inherent problem.

Oct 24, 2024 | nautil.us | Jim Davies

Imagine you’re hiking, and on this sunny day, you see something glinting. Kneeling down, you realize it’s a piece of glass, a buried broken bottle, exposed on the trail. You’d have to dirty your hands to dig it out, and you reason that if you don’t, there’s a fair chance someone—perhaps a child—could cut themselves badly on the shard. Feeling moved to save this person from that potential future pain, you throw the bottle away. Nautilus Members enjoy an ad-free experience.

Oct 5, 2024 | bigthink.com | Jim Davies

A weekly newsletter featuring the biggest ideas from the smartest people Our ability to imagine is an awesome power. But since it uses the same brain machinery as other thoughts and perceptions, and because we can remember what we imagine, we face a serious problem: How can we make sure we can tell the difference between memories of things that happened from memories of things we simply imagined?