Jo Wray

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‘They could not see our eyes, they cannot see our faces, they do not know who we are and that is hard’: a qualitative interview study with staff caring for children and families in a UK specialist children’s hospital during the COVID-19 pandemic

Jun 1, 2023 | bmjopen.bmj.com | Susie Aldiss |Faith Gibson |Cecilia Vindrola-Padros |Jo Wray

FindingsInterview recordings ranged from 26 to 78 min, with most lasting around 1 hour. We identified three themes: same hospital but different for everyone; families paid the price; and the digital world (figure 1). Themes and subthemes are discussed in the body of the paper and linked to illustrative quotes presented in tables 2–4. Same hospital but different for everyoneDay-to-day work changed for all staff during the pandemic.

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