Joanna Clark-Simpson
Contributor at Freelance
Head of Consumer Research and Marketing @PissedConsumer. Cover consumer news/trends/scams. Assist journalists w/ research & stories. Views my own. DM me on LI
Articles
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1 week ago |
joannacs.substack.com | Joanna Clark-Simpson
For many, buying a timeshare feels like a smart travel investment. However, for a growing number of consumers, that promise quickly turns into an emotional and financial burden. From hidden fees to poor service and rigid contracts, the reality often doesn’t match the promise. One reviewer reports losing $1800 trying to cancel their membership with El Cid Vacations Club. They share:“I never contacted El Cid or the second person, so he had to have gotten my information from his cohorts within El Cid.
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2 weeks ago |
joannacs.substack.com | Joanna Clark-Simpson
Booking flights online is convenient but can carry hidden risks. One traveler’s $6,000 experience with VIAFlights shows how quickly things can unravel—and how costly the fallout can be. The customer booked flights through VIAFlights after finding them on a reputable search engine. the traveler said:“They provided me with e-tickets and reference numbers for airlines.
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3 weeks ago |
joannacs.substack.com | Joanna Clark-Simpson
When it comes to home improvement, most shoppers are choosing between two names: Lowe’s and Home Depot. While both stores are popular, a closer look at consumer reviews shows clear patterns of frustration, especially around service, returns, and communication. Lowe’s holds a 2.2-star rating on PissedConsumer.com, based on more than 8,000 reviews. Home Depot scores slightly higher at 2.3 stars, with just under 4,000 reviews.
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1 month ago |
retailcustomerexperience.com | Joanna Clark-Simpson
Consumer BehaviorConsumers are cautious as they watch for impacts from economic conditions, but consumers remain willing to spend their money with retailers who offer personalized experiences that elevate the customer. April 29, 2025 by Joanna Clark-Simpson — Head of Consumer Research and Marketing, PissedConsumer.comWhen it comes to consumer trends, 2025 brings increased expectations for retailers.
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1 month ago |
retailcustomerexperience.com | Joanna Clark-Simpson
Test LinkCONTINUE TO SITE »or wait 15 secondsJoanna Clark-SimpsonJoanna Clark-SimpsonJoanna is the Head of Consumer Research & Marketing at PissedConsumer.com, a consumer review website. In her role, she analyzes consumer experiences to gain a deeper understanding of consumer behavior. Using these insights, she provides consumers with practical tips on how to avoid common issues with companies and make informed purchasing decisions.
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RT @Hyken: In this week's top 5, we read about premium customer experience, AI in customer service, brand reputation, and more. https://t.…
Many see #timeshares as smart #travel investments. Yet, consumer #stories reveal a different picture: misleading #sales, hidden #fees, #booking problems, and long-term regret. https://t.co/9gJKYI3iAz https://t.co/6KFBAOdvxW
A traveler lost $6,000 after #booking through VIAFlights. #Scam? E-tickets were sent, then canceled without notice. Always verify bookings on the #airline’s site and use secure payments. Full story + tips: https://t.co/7Aox9sT8Gs https://t.co/07Aj8fspCK