
John Tschohl
Contributor at Freelance
The Guru of Customer Service by USA Today and Time Magazine. Helping companies create a service culture for over 47 years through programs, seminars, and books.
Articles
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4 days ago |
signshop.com | John Tschohl |Alex Marcheschi
Some people like to drive the bus, while others are content to sit back and enjoy the ride. If you’re the driver, you determine the route you’ll take to get to where you want to go. If you’re the rider, you are leaving choices up to someone else. There are a lot of riders out there, who do little to nothing to drive their careers. You do not want to be one of them. If you want to grow, succeed and prosper, you must set a goal, plan your route and take the wheel. What’s your goal?
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2 weeks ago |
customerservicemanager.com | John Tschohl
What are the characteristics of a great employee? How can you identify those qualities as you go through the hiring process? And how do you track employees’ performance after you hire them? The first quality you should look for is personality. If the position you are looking to fill requires that the employee interact with your customers and with your other employees, personality is critical. If, on the other hand, the position involves little human contact, personality isn’t nearly as important.
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3 weeks ago |
signshop.com | John Tschohl |Alex Marcheschi
Attracting customers is relatively easy. Advertising that announces you have quality products and good prices will do that—once. The problem is this: How do you keep those customers from leaving you? Most businesses don’t have a clue, so they continue to spend huge amounts of money to draw customers through their doors but do nothing to keep them coming back. Let me give you an example of a company that drove my friend Jeannie away.
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3 weeks ago |
hr.com | John Tschohl
Don’t be a passive rider in your career—set clear goals, create a roadmap, and actively drive your success. Regularly evaluate your strengths, weaknesses, and opportunities to make proactive adjustments and stay on track. Never stop learning—invest in personal development through reading, courses, and workshops to unlock new opportunities and enhance your skills. Some people like to drive the bus, while others are content to sit back and enjoy the ride.
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1 month ago |
franchising.com | John Tschohl
Some people like to drive the bus, while others are content to sit back and enjoy the ride. If you are the driver, you determine the route you will take to get to where you want to go. If you are the rider, you are leaving choices up to someone else. There are a lot of riders out there, who do little to nothing to drive their careers. You do not want to be one of them. If you want to grow, succeed, and prosper, you must set a goal, plan your route, and take the wheel. What is your goal?
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Regina Karibayeva owner of the largest chain of Montessori schools in Kazakhstan attended our Certified Customer Service Trainer Certification in Miineapolis. Her objective is to be the most customer driven organization in Kazakhstan. #reginakaribayeva #johntschohl #certification https://t.co/G28TScUOXe