John Tschohl

1 week ago | customerservicemanager.com | John Tschohl

John Tschohl, founder and president of the Service Quality Institute, asserts that customer service should be the top priority for you and your company. Why do customers patronize one company over another? Most of you might say that the quality and price of the products or services are key factors. While they might play into a purchasing decision, they aren’t the most important considerations. So, what is? Customer service. How you and your employees treat your customers is critical.

3 weeks ago | signshop.com | John Tschohl |Alex Marcheschi

Some people like to drive the bus, while others are content to sit back and enjoy the ride. If you’re the driver, you determine the route you’ll take to get to where you want to go. If you’re the rider, you are leaving choices up to someone else. There are a lot of riders out there, who do little to nothing to drive their careers. You do not want to be one of them. If you want to grow, succeed and prosper, you must set a goal, plan your route and take the wheel. What’s your goal?

1 month ago | customerservicemanager.com | John Tschohl

What are the characteristics of a great employee? How can you identify those qualities as you go through the hiring process? And how do you track employees’ performance after you hire them? The first quality you should look for is personality. If the position you are looking to fill requires that the employee interact with your customers and with your other employees, personality is critical. If, on the other hand, the position involves little human contact, personality isn’t nearly as important.

1 month ago | signshop.com | John Tschohl |Alex Marcheschi

Attracting customers is relatively easy. Advertising that announces you have quality products and good prices will do that—once. The problem is this: How do you keep those customers from leaving you? Most businesses don’t have a clue, so they continue to spend huge amounts of money to draw customers through their doors but do nothing to keep them coming back. Let me give you an example of a company that drove my friend Jeannie away.

1 month ago | hr.com | John Tschohl

Don’t be a passive rider in your career—set clear goals, create a roadmap, and actively drive your success. Regularly evaluate your strengths, weaknesses, and opportunities to make proactive adjustments and stay on track. Never stop learning—invest in personal development through reading, courses, and workshops to unlock new opportunities and enhance your skills. Some people like to drive the bus, while others are content to sit back and enjoy the ride.