Jonathan Aniano
Brand Contributor at Forbes
Product at Zendesk | Into: enterprise software, connected things and science, both fact & fiction.
Articles
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Nov 1, 2023 |
forbes.com | Jonathan Aniano
There’s nothing worse than a bad customer experience. In fact, 66 percent of customers say that a bad experience can actually ruin the rest of their day. And whether or not we’d like to admit it, most of us have probably played the role of the angry customer from time to time. Perhaps an agent didn’t understand our issue or kept us on hold for too long. Maybe we got stuck in an endless loop with a chatbot that had no idea how to help.
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RT @Kellblog: This Thursday at 8am --> SaaS Product Power Breakfast 4/22/21 with Norwest Partner Scott Beechuk https://t.co/JOp8H8mCEs http…
Great take.
https://t.co/B4o6jhVPuD