Joyce Leung

Hamilton, Hong Kong

Blogger, Joyce of Cooking at Freelance

Contributing Columnist at The Hamilton Spectator (Hamilton, ON)

Food writer for the Hamilton Spec. Cooking class instructor in support to end #foodinsecurity

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Articles

Why Your Customer Service Emails Aren’t Working (And How To Fix Them With AI)

1 month ago | salesforce.com | Joyce Leung

Despite the rise of newer digital channels, email remains one of the most widely used customer support channels. According to our research, 90% of service organizations still rely heavily on email. Email is particularly useful for handling more complex and less time-sensitive issues. Its asynchronous nature allows customers to send inquiries at any time, without needing to wait on hold. Email also creates a record of the entire interaction, which can be invaluable for customers.
What I realized while learning Chrome DevTools

Mar 18, 2025 | dev.to | Joyce Leung

This past week, I started exploring Chrome DevTools through The Odin Project's Inspecting HTML and CSS module. It was like opening up a new world for me, because I'm finally (and slowly) understanding what happens when you click "Inspect" on an element from a Chrome web page. While familiarizing myself with the tool, I realized two recurring concepts: One symbol, different meaningsPreviously, I learned that the $ symbol represents a command prompt in Linux.
Why does my bulleted list look odd on the web browser?

Mar 13, 2025 | dev.to | Joyce Leung

When editing my recipe project, I noticed something looking rather odd. In a center-aligned bulleted list, the bullets are far separated from the list items, all huddled towards the left.
4 lessons from learning webdev as a beginner

Mar 11, 2025 | dev.to | Joyce Leung

In February, I decided to take a plunge in web development. With very little technical knowledge, I started The Odin Project's Foundations course not knowing anything about HTML and CSS, nor the difference between the Web and the Internet. Fast forward now, I've learned a little bit about computer basics.
There’s no sub-stitution for these sandwiches

Aug 19, 2024 | hamiltoncitymagazine.ca | Joyce Leung

The culinary scene in Hamilton and Burlington offers a diverse array of flavours and experiences for those seeking the perfect sub-style sandwich. Residents of Hamilton and Burlington just can't get enough of a good sub or sandwich, and we can relate! Locals are always on the hunt for that perfect combination of bread, meat, cheese, and toppings that is both comforting and satisfying.
What Is an Omnichannel Contact Center? Everything You Need to Know

May 15, 2024 | salesforce.com | Joyce Leung

Today’s customers are tired of repeating themselves. They want a connected experience across all customer service channels, from live chat to voice. That’s why an omnichannel contact center needs to be part of your customer service strategy. An omnichannel contact center uses cloud-based software to manage customer interactions across multiple channels. It helps you deliver an efficient, personalized experience every time — no matter how your customers contact you.
How to Provide a Great Contact Center Experience — Every Time

Apr 17, 2024 | salesforce.com | Joyce Leung

When it comes to customer service, the contact center experience can make or break your relationship with your customers. A contact center experience includes all touchpoints a customer encounters while engaging with your service team. An efficient, personalized experience can cement customer loyalty and foster future business opportunities. A clunky or slow contact center experience, however, can lead to customer dissatisfaction and ultimately, loss of business.
Hamilton’s culinary time machine

Mar 22, 2024 | hamiltoncitymagazine.ca | Joyce Leung

Taking in the service, ambience and food at the city’s many historic restaurants allows diners to step back in time. In the vibrant city of Hamilton, some culinary journeys are not just a delightful experience; they are a step back in time through the doors of classic restaurants that have stood the test of time. Hamilton's rich history is tastefully preserved in its diverse gastronomic landscape, where iconic eateries transport patrons to eras gone by.
Celebrating Lunar New Year: A feast of tradition and symbolism

Feb 8, 2024 | thespec.com | Joyce Leung

Lunar New Year, also known as Chinese New Year or Spring Festival, is a time of vibrant celebrations, joyous reunions, and of course, a feast that showcases a rich tapestry of flavours and cultural significance. This auspicious occasion is observed by various East Asian communities, each infusing unique customs and culinary traditions into the festivities. Already a Subscriber?
Celebrating Lunar New Year: A feast of tradition and symbolism

Feb 8, 2024 | hamiltonnews.com | Joyce Leung

Lunar New Year, also known as Chinese New Year or Spring Festival, is a time of vibrant celebrations, joyous reunions, and of course, a feast that showcases a rich tapestry of flavours and cultural significance. This auspicious occasion is observed by various East Asian communities, each infusing unique customs and culinary traditions into the festivities. Already a Subscriber?