Julian Skelly

Aug 2, 2024 | thegrocer.co.uk | Julian Skelly

In the past, the choice for grocery customers was stark: no-frills and low price, or higher price and better customer experience. Retailers focused on one but not both. Recently, with the cost of living crisis, the pendulum has swung to lean towards operations and low prices. We have seen the rise of the discounters and a gradual erosion in customer satisfaction, with the latest UK Customer Satisfaction Index reporting its lowest level since 2010. So does this simple paradigm still hold true?

Jul 5, 2024 | cityam.com | Julian Skelly

Friday 05 July 2024 5:19 am Happy 30th birthday Amazon, so what’s next? Amazon has been successfully innovating for three decades, but what’s worked so far may not suffice for the next stage, says Julian SkellyThis week, Amazon celebrates its 30th birthday. From humble beginnings as an online bookstore, it’s evolved into a global brand, reshaping industries and redefining how we shop, work, and live.

Jan 29, 2024 | sgvoice.net | Julian Skelly |Giulia Bottaro

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Nov 7, 2023 | cityam.com | Julian Skelly

Tuesday 07 November 2023 5:30 am This year we’re dreaming of a Bezos Christmas as Amazon defies a recession Julian Skelly is senior vice president of retail at Publicis Sapient Amazon has managed to defy the sluggish growth of a recession with its vast offering of products, writes Julian Skelly There is a saying that by looking at the success of others, you can find inspiration for yourself. In a year which has seen increasingly turbulent economic times, it’s encouraging to witness the...

Sep 13, 2023 | thegrocer.co.uk | Julian Skelly

It’s been a turbulent few weeks for Wilko. The beloved budget homeware chain went into administration in August, and in a few short weeks has been reported to be in talks with HMV, Aldi, B&M, Poundland and The Range to try and secure its future. Quite the list.   Wilko, or ‘Wilkinson Cash Stores’ as it was originally called after its founder Jeremy Wilkinson, began life in 1930 and quickly became popular as a destination that sold cheap and cheerful day-to-day essentials and household staples.