Karen Webster

They say the honeymoon ends after two years. For GenAI, that moment has arrived—at least according to many recent headlines.But the real story? The CFOs we’ve surveyed, nearly 900 of them every month since March 2024, say otherwise.They’re not pulling back. They’re going all in.

On Apple Pay’s 10 year anniversary back in October, I wrote a piece that included a list of what I saw as the biggest threats to Apple: https://t.co/qKAE8VIXEv My number one threat? #GenAI as a device and operating system disruptor. At the time Jony Ive and OpenAI’s Sam Altman

I got an inside peek at Visa’s AR Manager solution from none other than Abhishek, global head of B2B Acceptance at @Visa Commercial Solutions. He explained how it eliminates the manual hopscotching between emails and portals when receiving virtual card payments, and accelerates https://t.co/f1GE4eMlMv

Even for shoppers with high purchase intent, few searches end in an actual sale. Today on PYMNTS TV firmly 's Scott Hendrickson and Kumar N Senthil tell me how agentic AI is looking to change that. During our conversation I shared a sad toaster story with the two firmly execs. https://t.co/7xRqCnSbn1

If every basketball player had the same level of athleticism and skillset, what would separate the Michael Jordans from the rest? Mindset. That analogy applies to banks, because in the words of @Visa’s Kathleen Pierce-Gilmore, they all pretty much have "access to roughly the https://t.co/KqDHcBJxmL

Innovation must solve a problem, not just be a whiz-bang technology. This morning I sat down with @CurrencyCom CEO @anissimovk1, who gave me his POV on the "...big shift in terms of adoption of stablecoin payments that is being driven by uncertainty in geopolitics.” Watch my https://t.co/a4vJKm3SeY

“More expensive is where this is headed.” That's @KristinSavilia's prognosis for retail, which will continue to deal with the fallout from tariffs for the foreseeable future. Her POV is particularly valuable as the CEO of @joorco, a digital wholesale platform connecting over https://t.co/ey2Mp6zFMN

If you have ever struggled to navigate the “press 1 if you're a new patient, 2 if you need a new appointment, 8 for a referral” when calling your dentist, vet or specialty healthcare provider, then maybe get ready soon to say hello to the GPT-esque receptionist who will spare you https://t.co/Eq2XUVt7HV

“Risk comes from not knowing what you're doing.” – Warren Buffet That’s the first of five quotes I pulled from the billionaire who just stepped away from Berkshire Hathaway at the youthful age of 94, and it stimulated a Washington Weekly conversation between @amiasmg & I that’s https://t.co/k5TSuYWUfT

Sunday is unofficially Star Wars Day (May the 4th be with you, to those who celebrate). I bring that up because though not as futuristic as intergalactic travel, This Week still featured breaking news about cutting edge tech like Visa’s Intelligence Commerce announcement, and https://t.co/OVDmYBlNIe

“This is going to transform shopping and buying.” Today @Visa unveiled its Intelligent Commerce program, and Mark Nelsen gave me the inside scoop on how today’s announcement aims to let AI developers and engineers use #Visa’s network to allow agents “to find and buy on your https://t.co/M3P7FNUFiH

Reconciliation over confrontation. That's how Dan Boyle, partner at Boies Schiller Flexner, sees the government’s evolving approach to crypto regulation, away from what many in the industry perceived as a “regulation by prosecution” doctrine. Dan has seen the crypto convo from https://t.co/3GerPsCrRd

“The only time [the money] is not on the credit union balance sheet is when it is actually being held in a stock or in a crypto asset” – Todd Clark takes me inside how InvestiFi enables CUs and community banks to do exactly that, by keeping digital investing (and customer funds) https://t.co/4Mk3DdjsKZ

If you’re happy and you know it…you probably live in Finland. For the 8th year in a row the Fins have been the first country across the Finnish line (pardon the pun but I couldn’t resist) in the World Happiness Report. In a week that started with tariffs putting the heat on https://t.co/BOm0OpXJwj

Someone offered a sound piece of advice today – turn off the news for a while and read a book. Or while you’re here, my recap of the interesting conversations that I had this week with so many innovators and thought provocateurs. And if you are looking for a good book https://t.co/qCbrrZ558N

The fact that Agentic AI has already become more than a buzzword speaks to the technology's potential to disrupt and impact financial services. During our What's Next in Payments conversation, @i2cinc CEO @awain outlines some of the critical infrastructure elements needed for a https://t.co/glFsRML4Ji