Karolina Kiwak

2 months ago | techtarget.com | Scott Robinson |Karolina Kiwak

Interactive voice response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipients. An IVR system accepts a combination of voice input and touch-tone keypad selections and then provides the appropriate responses in the form of voice, fax, callback, email and other contact methods. IVR systems can consist of telephony equipment, software applications, a database and a supporting infrastructure.

Oct 25, 2024 | techtarget.com | Scott Robinson |Demetra Edwards |Karolina Kiwak

What is a web content management system (WCMS)? A web content management system (WCMS) is a type of content management system (CMS) that provides an organization with a way to manage digital information on a website through creating and maintaining content without prior knowledge of web programming or markup languages. Managing web content effectively can have useful applications in the enterprise, producing insights for decision-making and delivering results, as well as value.