Kate Nasser

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Articles

People Disconnect from Your Leadership for These Essential Reasons

Nov 17, 2024 | katenasser.com | Kate Nasser

Do you find that people disconnect from your leadership? Are you wondering why you can’t reach and inspire them? Here are essential reasons that can help you figure out why people disconnect from you as a leader. Image by Leonard J. Matthews via Flickr Attribution-NoDerivs License. People Disconnect: Reasons Why People Don’t Connect w/ Your Leadership They think you …Didn’t get to know them and their unique talents.
Feelings: Don't Tell Employees What to Feel

Nov 3, 2024 | katenasser.com | Kate Nasser

I will never forget the day that a leader looked right at an employee and said, “I will develop the right feelings in you.” I thought, oh no … take that back right away! Leaders and managers who want to coach their employees don’t tell them what to feel. They inspire a positive attitude through their actions and then coach employee behaviors — not feelings. by cycocurt via Flickr Attribution-NoDerivs License.
Customer Urgency: Does Your Team Truly Deliver on It? | #CX #Leadership

Sep 29, 2024 | katenasser.com | Kate Nasser

Leaders, do your teams truly understand and deliver on customer urgency? If your answer is, “Yes, because we have priority schemes they follow,” you may be surprised to witness what actually happens in real time. Image by Patti Morris via Flickr Attribution License. Customer Urgency: Do Your Teams Truly Deliver on It? Recent Event I WitnessedI was standing in the prescription pickup line at the pharmacy. The customer ahead of me promptly gave her name and date of birth to the pharmacy clerk.
8 Uncaring Workplace Reasons to Create a Caring Workplace | #LeadMorale

Sep 22, 2024 | katenasser.com | Kate Nasser

An uncaring workplace creates many challenges that undermine performance, resilience, and retention of great employees. Yet this explanation is not always enough for many leaders and managers. As surprised as I am at this, I know that more specifics help them understand. So here are several uncaring workplace reasons to create a caring workplace. Image by loren chipman via Flickr Creative Commons license.
Are You a Curious Risk-Taking Learner? | #Career #LifeLongLearning - Kate Nasser

Sep 16, 2024 | katenasser.com | Kate Nasser

Are you a risk taker or a curious risk-taking learner? Perhaps you are not sure of the difference! Well people often think of risk takers as physical risk takers (i.e. skydiving, bungee jumping, etc…) To those activities, you say no! Yet, you may well be a curious risk-taking learner and that will propel you toward all types of wonderful career opportunities. Image by Geoff Whalan via Flickr Creative Commons Attribution License.
Workplace Honesty: Diplomacy Beats Political Correctness #PeopleSkills

Aug 25, 2024 | katenasser.com | Kate Nasser

For workplace honesty, choose diplomacy over political correctness. The expression political correctness is loaded with negative overtones. Some people believe it is the opposite of honesty. Others resent it claiming it limits their right to speak. Still others claim political correctness is just too difficult and they refuse to do it. However, being diplomatic for workplace honesty shows respect, builds trust, and is loaded with caring words that honor others at work.
Leaders, Activate Employee Voices for These Reasons | #LeadershipDevelopment

Aug 18, 2024 | katenasser.com | Kate Nasser

Leaders, we talk a great deal about employee engagement but do you activate employee voices? To some leaders, employee engagement has become a new phrase for delegating. That doesn’t activate employee voices and it isn’t true engagement either. Here are several reasons why it’s beneficial to activate employee voices. Image by Marc Wathieu via Flickr Creative Commons License. Ten Reasons to Activate Employee VoicesActivate Employee Voices to …Prevent risky surprises.
Great Contact Center Reps: The Secret to Saying No | #PeopleSkills #cctr

Jul 21, 2024 | katenasser.com | Kate Nasser

Great contact center reps and agents spend most of their time saying yes and delivering resolutions to customers. However, sometimes they must say no. There is a secret set of steps for doing that well. Image by Frederic Gombert via Flickr Creative Commons License. Great Contact Center Reps Know How to Say NoMost of us as customers have had some wonderful service from great contact center reps and agents.
Use These Engaging People Skills in Emails | #PeopleSkills #Email

Jul 14, 2024 | katenasser.com | Kate Nasser

When your engaging people skills shine through in your emails, you help everyone. Leaders, managers, teammates, and customers, know the burden of sorting through lists of emails and having to read them. From the subject heading on down, you can make your emails rise to the top of the list. So, infuse engaging people skills into your writing to improve everyone’s success. Here’s how. Image by Ant via Flickr Creative Commons License.
Leaders: Proving Need Not Stop the Improving #EmployeeDevelopment

Jun 30, 2024 | katenasser.com | Kate Nasser

Leaders, do your employees spend most of their time proving their value to you or improving their value to the organization? After your feedback or after a performance review, do they truly feel the focus is on improving their skills? Or do they think the focus on proving themselves to you? Proving Need Not Stop the Improving – It’s Up to You!Improving: What Message Are You Sending?