Kate Weber

Sydney

Editor at Digital Nation Australia

Saturday Breakfast host @NorthsideRadio. Opinions expressed are my own.

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Articles

Norths Collective marketing chief to leave in August

4 days ago | itnews.com.au | Kate Weber

Norths Collective's chief marketing and innovation officer Robert Lopez is stepping away from the role after over 13 years. Lopez announced his planned departure from the hospitality group on LinkedIn, adding he will finish in early August, with no confirmed plans for a new role. The decision to step down was partly driven by Norths Collective CEO Luke Simmons' decision to also depart following a decade at the helm. Tony Mathew is set to take over as CEO this August.
ANZ's Maile Carnegie to exit next month

1 week ago | itnews.com.au | Kate Weber

ANZ Banking Group digital leader Maile Carnegie will step down next month to focus on non-executive roles. Carnegie was most recently the major bank’s group executive for Australia retail where she oversaw digital innovation work. The former Google ANZ managing director stepped into the group executive for Australia retail roughly three years ago during an ANZ reshuffle, which saw the bank re-merge its digital and retail divisions into one unit.
Transurban explores bringing agentic AI to its chatbot

1 week ago | itnews.com.au | Kate Weber

Transurban is exploring how to build on a year-old generative AI customer service chatbot, giving it contextual information about customers, with a longer-term goal to have the chatbot proactively engage with customers directly. The toll road operator introduced a generative AI chatbot, built on Anthropic's Claude large language model, in August last year on is Linkt app and website. Linkt is where customers sign up for a toll road tag and manage their payments.
South32 looking to AI to predict employee outcomes

1 week ago | itnews.com.au | Kate Weber

South32 is hoping that AI can enhance predictions on safety, performance and cultural aspects of its employee experience. The Western Australian-based mining and metals company has staff spread across the globe including Perth, Singapore, London and Vancouver, and in more remote locations. In 2021, the company overhauled its employee engagement and measurement platforms.
QLD government appoints interim CISO

1 week ago | itnews.com.au | Kate Weber

The Queensland government has named Adam Smith as its interim chief information security officer after the retirement of Rob Champion from the role. Champion had served as state government CISO for seven years, with Smith as deputy CISO. A Queensland department of customer services, open data and small and family business spokesperson confirmed the interim appointment to iTnews.
ASIC inquiry to tackle ASX tech "incidents"

1 week ago | itnews.com.au | Kate Weber

Five key technology system "incidents" at the Australian Securities Exchange (ASX) in the past decade has prompted a fresh inquiry by the Australian Securities and Investments Commission (ASIC). The commission will use the inquiry to collectively examine the 2016 hardware failure in ASX's equity trading system, a November 2020 full-day outage, and the December 2024 CHESS Batch Settlement failure.
Webjet Group appoints tech-based marketing chief

2 weeks ago | itnews.com.au | Kate Weber

Webjet Group has appointed Oonagh Flanagan as its first chief marketing officer in Australia as it enters a “new era of brand growth and digital innovation”. CEO and managing director Katrina Barry, told Digital Nation the appointment "reflects the step-change we’re making as a standalone, ASX-listed travel business."“We’re entering a new era of brand growth and digital innovation, and this role is key to accelerating our FY30 strategy across Australasia,” Barry said.
The Northern Beaches Women's Shelter hones focus on tech-enabled abuse

2 weeks ago | itnews.com.au | Kate Weber

The Northern Beaches Women's Shelter (NBWS) is seeking assistance on behalf of vulnerable women experiencing technology-enabled and cyber abuse, a growing issue among those presenting to the non-profit. CEO Narelle Hand told Digital Nation that technology can be weaponised against women, with the organisation keen to obtain further digital skills and outside assistance to help combat the issue. “We have women who are experiencing technological and cyber abuse," Hand said.
David Jones shapes store design, lease negotiations with customer feedback

3 weeks ago | itnews.com.au | Kate Weber

David Jones is using customer feedback to influence everything from store leasing conversations to store refreshes and product selection, through an expansive ‘voice of customer’ program. The department store operator set up a program called ‘The Collective’ in November last year, quickly amassing 10,500 customers that it surveys regularly.
Northcott to explore AI summarisation

4 weeks ago | itnews.com.au | Kate Weber

Northcott is looking to use AI to summarise information in customer files and to improve accessibility and support for both staff and customers. The disability services provider's operational development manager Tara Ozturk told an Agentforce Summit in Sydney that AI presented exciting opportunities for the organisation.