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Jan 16, 2025 | 
getvoip.com | Katherine Stone
Summary: Talkdesk and Nextiva both offer voice-only, digital-only, and omnichannel customer experience solutions with scalable, AI-powered workforce management, performance optimization, and conversational analytics. Both include powerful virtual agents for customer self-service, alongside features to optimize live customer:agent communications like Agent Assist and interaction summaries.
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Jan 10, 2025 | 
getvoip.com | Katherine Stone
Summary: NICE CXone and Nextiva are both highly scalable customer experience solutions offering omnichannel communication, AI-powered workflow automation, conversation analytics, and workforce management in a unified platform. NICE CXone Mpower is best suited for global enterprises with a high daily customer contact volume across voice and digital channels, while Nextiva has packages designed specifically for small businesses and enterprises.
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Jan 8, 2025 | 
getvoip.com | Katherine Stone
Zoom AI Companion is a comprehensive digital assistant included with every paid Zoom Workplace plan. While the first version of Zoom AI Companion launched in September 2023, the arrival of Zoom AI Companion 2.0 was announced during the October 2024 Zoomtopia conference. Virtually all of today’s most popular Customer Experience and Contact Center platforms leverage AI for workflow automation, conversation insights, workforce management, and omnichannel interaction summaries.
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Nov 6, 2024 | 
getvoip.com | Katherine Stone
CallHippo is a virtual phone system that streamlines VoIP voice calling, SMS and MMS text messaging, workflow automation, performance management, and AI-powered analytics into a single scalable platform. CallHippo is known for its outbound auto dialer, voice broadcasting feature, and advanced call management features like smart DID routing and call queueing.
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Oct 23, 2024 | 
getvoip.com | Katherine Stone
In his Zoomtopia 2024 keynote speech, Zoom CEO and founder Eric S. Yuan announced Zoom AI Companion 2.0, ushering in a new era of AI-first work platforms. Other key announcements included the creation of Zoom Tasks, new industry-specific solutions, plus updates to Zoom Contact Center, Zoom Docs, Zoom Events, and Zoom Revenue Accelerator.
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Sep 15, 2024 | 
getvoip.com | Katherine Stone
Open-source IP PBX and unified communications solutions offer customization, scalability, and cost-savings than most traditional hosted PBX platforms. IP PBX relies more on software than hardware, allows users an unlimited number of extensions, and needs only a single network to transmit voice, data, video, and more. If you're in market for an open source PBX system, you’ve likely noticed that 3CX and FreePBX are consistently mentioned as two of the top options.
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Sep 1, 2024 | 
getvoip.com | Katherine Stone
How long does it take to activate a vanity phone number? Within 24 hours of your purchase -- but many are able to have it activated in just 1-2 hours. Vanity 800 numbers, however, may take several business days to be entirely set up. Are vanity phone numbers and toll-free numbers the same thing? Not quite. While a vanity number can be a toll-free number (or a local one) it specifically has a number sequence that spells out relevant words or memorable number patterns.
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Aug 5, 2024 | 
getvoip.com | Katherine Stone
Call center coaching is an essential part of the agent onboarding process, but providing ongoing agent training and regular performance feedback is equally important. Effective call center agent coaching clarifies performance expectations, creates a consistent customer experience, and improves CSAT scores. Coaching tools help call center managers identify agent strengths and weaknesses, evaluate the effectiveness of current training materials, and increase employee engagement and retention rates.
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Jul 30, 2024 | 
wralsportsfan.com | Katherine Stone
Once a young girl with a 12-inch field hockey stick, Ashley Hoffman is now a United States Olympic field hockey team captain. Hoffman has spent her whole life working towards this moment, and her dreams are finally coming to fruition in Paris. Hoffman possesses the qualities that make a standout captain. Hoffman’s mother, Brenda, said, “I believe she was selected because she was one of the most experienced players on the team.
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Jul 23, 2024 | 
getvoip.com | Katherine Stone
How businesses connect with customers has radically changed over the past few years. Instead of in-person window shopping, we scroll through our social media feeds from the comfort of the couch. Instead of bringing in a broken product for in-store repair, we chat with an online support agent or watch a video tutorial to see if we can fix it ourselves. Instead of writing a company to tell them how much we love them, we tag them on social media or leave them a glowing online review.
