Keith Reynolds

Cleveland

Editor at Physicians Practice

Former reporter at @morningjournal, and now editing @physicianspract

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Articles

6 signs it’s time to reduce staff at your medical practice

1 day ago | physicianspractice.com | Keith Reynolds

May 15, 2025Fact checked by Monitor these six indicators monthly; when they point toward overstaffing, plan a careful, compassionate reduction strategy before financial pressures make the choice for you. Payroll is routinely the largest expense in a physician practice; often rivaling rent, supplies and malpractice insurance combined.
10 staff training tips to improve efficiency, reduce turnover

1 day ago | physicianspractice.com | Keith Reynolds

A new hire in a medical practi can take six months to reach full productivity, yet many practices still treat training as an afterthought; handing over a login, pointing to a workstation and hoping shadow time will suffice. It’s the operational equivalent of sending a first‑year resident into the OR with a pocket guide and a pat on the back. The result is predictable: slow check‑ins, billing errors, frustrated physicians and patients who consider switching providers after a single chaotic visit.
7 things to look for when hiring for your eyecare practice

3 days ago | physicianspractice.com | Keith Reynolds

Running an eyecare clinic in 2025 means competing for talent in one of health care’s tightest labor markets. Practice managers face the same workforce‑shortage headwinds as primary‑care offices—plus the added need for highly specialized skills, from refraction to retail frame fitting. Practices are re‑tooling benefits packages and work‑life policies just to keep résumés coming in the door.
8 songs that set the right tone in your waiting room

1 week ago | physicianspractice.com | Keith Reynolds

Creating a soothing soundscape can lower patient anxiety, shorten the perceived wait and reinforce your brand as a welcoming medical practice. Below are eight tracks that blend broad appeal, steady tempos and positive themes. Keep volume at a conversational level, use a commercial‐use streaming service or obtain the proper public‑performance license from a performing rights organization, and refresh the playlist every few months to avoid fatigue.
6 signs your practice needs to hire more staff

1 week ago | physicianspractice.com | Keith Reynolds

May 8, 2025Fact checked by Discover six data‑driven red flags that alert medical practice administrators it’s time to hire more staff to protect patient satisfaction, revenue, and team wellbeing. Running a physician practice on too few hands is like flying a plane with one engine: it can stay aloft for a while, but every extra gust of demand makes a stall more likely.
Practice tip of the week: Common billing mistakes

1 week ago | physicianspractice.com | Keith Reynolds

With all the useful information available on Physicians Practice, it is easy to become overwhelmed. With this in mind, the tip of the week is a chance to reflect on some of the wisdom found all across the site. In this July 2024 article on five common billing mistakes you should avoid, Avery Hurt, gives this tip:This may sound like a no-brainer, but it’s actually an easy mistake to make. Lake offers a good example of how this can happen. Say a patient comes in and gives you his Medicare card.
5 mentorship tactics to retain new practice staff

2 weeks ago | physicianspractice.com | Keith Reynolds

High turnover can be expensive: practices can lose the equivalent of 20 percent of a position’s annual salary every time a staff member walks out the door, and health-care now leads all U.S. industries in voluntary quits. A deliberate, physician-led mentoring program is the surest, lowest-cost way to stem that loss while reinforcing a culture of quality and respect. Here are five tactics to take when mentoring your practice staff.
7 ways to turn every visit into a warm welcome

2 weeks ago | physicianspractice.com | Keith Reynolds

April 30, 2025Fact checked by Celebrate Patient Experience Week by implementing seven low-cost, high-impact strategies that transform your medical practice into a more welcoming, inclusive office and boost patient satisfaction. Patient Experience Week (April 28–May 2) is the perfect checkpoint for practices to ask a simple question: If you walked through your own front door today — tired, worried and maybe running late — would you feel cared for before the exam even began?
9 ways to improve the patient experience at your practice

2 weeks ago | physicianspractice.com | Keith Reynolds

As the nation celebrates Patient Experience Week (April 28–May 2), clinics large and small are taking stock of the touch points that shape a patient’s perception of care. In today’s consumer-driven market, that perception can weigh as heavily as clinical outcomes; affecting Google star ratings, value-based payment bonuses and word-of-mouth referrals. A single hurried encounter can dent hard-earned goodwill, while a smooth, respectful visit keeps patients loyal and bills paid on time.
Practice tip of the week: Beating the mid-career blahs

2 weeks ago | physicianspractice.com | Keith Reynolds

With all the useful information available on Physicians Practice, it is easy to become overwhelmed. With this in mind, the tip of the week is a chance to reflect on some of the wisdom found all across the site. In this August 2024 article on beating the mid-career blahs, Neil Baum, MD, gives this tip:Identify the cause of discontentStart by identifying the cause of your discontent.