Kieran Devlin

Edinburgh

Technology Journalist at Today Digital

Technology journalist at Today Digital. Former Celtic writer at The Athletic and music journalist. Waiting on a Batistuta compilation set to Slowdive.

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Articles

The Latest News on the State of SaaS, the AI Hype-ometer, Recent Microsoft layoffs, and More

1 week ago | uctoday.com | Kieran Devlin

Watch on YouTube. On this episode of the UC Big News Show, host Kieran Devlin is joined by an expert-packed panel including Jon Arnold, Blair Pleasant, Craig Durr, Evan Kirstel, Mel Brue, and newcomer Derrick Kelly, Vice President of Solutions Enablement at AVI-SPL.
The 2025 Guide to Smarter, Faster Hospitality

1 week ago | uctoday.com | Kieran Devlin

Every detail matters in hospitality. A missed room-service request, a delayed check-in note, or a housekeeping mix-up slows down operations and undercuts the guest experience your brand has worked so hard to cultivate. In 2025, when guest expectations are sky-high and staff turnover is a stubborn reality, the old patchwork of walkie-talkies, sticky notes, and WhatsApp groups simply won't cut it.
The Key to Optimizing Microsoft Teams Rooms

1 week ago | uctoday.com | Kieran Devlin

Discover how Martello's Vantage DX empowers IT leaders to proactively manage Teams Rooms, ensuring optimal performance and return on investment Now that hybrid work has become the default, Microsoft Teams Rooms are no longer a nice-to-have but mission-critical. These dedicated collaboration spaces are explicitly crafted to bring remote and in-person teams together in a seamless, equitable meeting experience.
How Gamma and Cisco Redefine Managed Network Services for a Cloud-First World

1 week ago | uctoday.com | Kieran Devlin

The network has become both a lifeline and a liability for IT leaders and decision-makers guiding their organisations through the whirlwind of cloud transformation. Hybrid workforces, multi-cloud environments, and an accelerating arms race with cybercriminals have stretched legacy architectures to their absolute limit. The pressure to modernise is stark, but so is the operational pain accompanying the melding of disparate technologies across vendors, regions, and security policies.
Microsoft Teams Integrations vs Teams Phone

1 week ago | uctoday.com | Kieran Devlin

As Microsoft Teams continues to grow as the collaboration hub for many businesses, IT leaders - and the partners who support them - are increasingly asking the next big question:Can Teams also support our full business communications needs? For many organizations, Microsoft's own Teams Phone offering may provide what they need to get started with calling in Teams.
Is Microsoft's AI Pivot a Warning Shot for Tech Jobs?

1 week ago | uctoday.com | Kieran Devlin

Microsoft's recent decision to cut more than 6,000 roles, roughly three percent of its global workforce, has sent shockwaves through the tech world. These weren't just entry-level exits but encompassed veteran engineers and middle managers, and even AI leaders were shown the door. At the same time, CEO Satya Nadella reaffirmed the company's commitment to an "AI-first" future. This moment lands at the crossroads of ambition and uncertainty for IT leaders.
The UC Service Management Innovations IT Leaders Can't Afford to Miss in 2025

1 week ago | uctoday.com | Kieran Devlin

Back in 2020 and 2021, UC service management was less about long-term transformation and more about sheer survival. Organisations scrambled to pivot to remote and hybrid working models, and in doing so, many leaned heavily on UC service management providers to stabilise operations, onboard new collaboration platforms, and ensure business continuity. Fast-forward to 2025, and the space has matured dramatically. Many of those longer-term contracts are either being renewed or are approaching renewal.
Unlocking Secure, AI-Powered Collaboration for Regulated Industries

2 weeks ago | uctoday.com | Kieran Devlin

As public sector and highly regulated organisations wrestle with the challenges of cloud-based AI collaboration, AudioCodes' Meeting Insights On Prem (MIA OP) delivers a breakthrough, offering secure, private, and compliant AI-driven meeting insights that stay firmly within the organisation's infrastructure For tech leaders in government, healthcare, defence, and other regulated industries, the promise of AI-powered collaboration is as tantalising as the risks are ominous.
In 2025, UC and SaaS Prices Are More Flexible Than You Think

2 weeks ago | uctoday.com | Kieran Devlin

If it feels like enterprise software pricing is shifting under your feet, you're not imagining things. In recent months, several tech heavyweights, including Google, Adobe, and Salesforce, have aggressively cut pricing to secure multiyear, high-volume deals with US federal agencies.
The Hidden Dangers of WhatsApp in the Workplace

2 weeks ago | uctoday.com | Kieran Devlin

How do you solve a problem like consumer messaging apps being used for enterprise communications? In many respects, and for many businesses, there isn't a problem. Last year, a Vodafone study found that WhatsApp is quietly the most popular enterprise comms platform in operation, especially among SMEs. It has a simple and intuitive user experience, generally functions well and consistently, is easy to implement as most users already have the app, and, perhaps most notably, it's free.