Kim Collins

Aug 30, 2023 | bai.org | Kim Collins

Digital banking continues its forward march in both volume and sophistication. By skillfully leveraging technology and data, bankers are creating digital experiences that attract, engage and retain customers. But digital for digital’s sake is a non-starter. To build a truly omnichannel experience that powers acquisition and retention, bankers are designing smart, strategic digital channels that complement their well-established human channels.