Kristen Doerer
Editor at CX Dive
Journalist. When not covering the far right, writing about sports, education, personal finance
Articles
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6 days ago |
finance.yahoo.com | Kristen Doerer
This story was originally published on CX Dive. To receive daily news and insights, subscribe to our free daily CX Dive newsletter. A year after claiming that its AI chatbot could do the work of 700 representatives, Klarna is turning back to people to handle more of its customer service work. The buy now, pay later firm now wants customers to always have the option to speak with a human, Klarna spokesperson Clare Nordstrom told CX Dive.
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6 days ago |
customerexperiencedive.com | Kristen Doerer
This audio is auto-generated. Please let us know if you have feedback. A year after claiming that its AI chatbot could do the work of 700 representatives, Klarna is turning back to people to handle more of its customer service work. The buy now, pay later firm now wants customers to always have the option to speak with a human, Klarna spokesperson Clare Nordstrom told CX Dive.
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1 week ago |
customerexperiencedive.com | Kristen Doerer
This audio is auto-generated. Please let us know if you have feedback. Frontier Airlines is heavily promoting its bundled fares and loyalty offerings as the carrier tries to woo customers amid economic uncertainty, executives said during a Q1 2025 earnings call last week. The airline is also cutting flights during off-peak days of the week in response to falling travel demand among leisure customers. From May forward, the carrier is reducing capacity on Tuesdays, Wednesdays and Saturdays.
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1 week ago |
customerexperiencedive.com | Kristen Doerer
This audio is auto-generated. Please let us know if you have feedback. Airbnb began rolling out an AI customer service agent in April to handle more customer queries without human intervention, CEO Brian Chesky said on a Q1 2025 earnings call last week. The company plans on rolling it out to all users in the United States by the end of the month; half of U.S. users are currently using it. “We believe this is the best AI-supported customer travel agent in travel,” Chesky said.
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2 weeks ago |
customerexperiencedive.com | Kristen Doerer
This audio is auto-generated. Please let us know if you have feedback. Consumer brand loyalty will likely decline if prices rise due to tariffs, according to a Wunderkind survey released last month. Nearly 2 in 5 consumers say they will shop for the best deals, even if that means going elsewhere. “From increased importance on price comparisons to a willingness to wait weeks for cheaper products, even loyalists are jumping ship if the price is right,” Wunderkind said in the report.
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Chris Eubanks is on to the second round at the US Open. After his first round win at the Open last year, Eubanks said it lifted a burden off his shoulders. “I told friends of mine, ‘Alright, now I actually feel like a pro.’” https://t.co/GjzRTndhn1
Updates headline: TPUSA still has a groyper problem. https://t.co/CwPkyuKRKs
Hey @basedbrandt why'd you delete this pic from last week's @TPUSA student conference? Is it because it shows leaders of @uscollegegop, the new national GOP student group, hanging out with leaders of Nick Fuentes' rabidly antisemitic & white nationalist groyper movement? https://t.co/471xPSq8A6
Not Q, but Queue. https://t.co/jT8iLxCicI
