Kristen Doerer
Editor at CX Dive
Journalist. When not covering the far right, writing about sports, education, personal finance
Articles
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1 week ago |
customerexperiencedive.com | Kristen Doerer
This audio is auto-generated. Please let us know if you have feedback. United Airlines is performing well even amid economic volatility because “we’ve won the battle for brand loyal customers,” CEO Scott Kirby said on a Wednesday Q1 2025 earnings call. The airline's top line revenue for the quarter increased 5.4% to a company record $13.2 billion, EVP and Chief Commercial Officer Andrew Nocella said. Loyalty revenue grew 9% to $1.5 billion.
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1 week ago |
customerexperiencedive.com | Kristen Doerer
American Airlines is partnering with AT&T to offer complimentary in-flight Wi-Fi across more than 2 million flights in 2026, the airline announced Tuesday. The airline will offer the free Wi-Fi exclusively to AAdvantage loyalty program members.
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1 week ago |
customerexperiencedive.com | Kristen Doerer
This audio is auto-generated. Please let us know if you have feedback. Amid an ongoing trade war, major banks say U.S. consumers remain resilient. JPMorgan Chase and Wells Fargo say consumer spending remains strong overall despite uncertainty, according to executives on first quarter 2025 earnings calls Friday. “Through the first quarter, our internal indicators continue to point towards the strength of our customers' financial position,” Wells Fargo CEO and President Charlie Scharf said.
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2 weeks ago |
customerexperiencedive.com | Kristen Doerer
This audio is auto-generated. Please let us know if you have feedback. Amazon CEO Andy Jassy stressed the importance of generative AI in revolutionizing customer experience in his annual letter to shareholders Thursday. Amazon is building more than 1,000 generative AI applications across the business to improve CX, Jassy said. That includes implementing it in personal assistants, shopping experiences and home devices.
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2 weeks ago |
cfodive.com | Kristen Doerer
Amazon CEO Andy Jassy stressed the importance of generative AI in revolutionizing customer experience in his annual letter to shareholders Thursday. Amazon is building more than 1,000 generative AI applications across the business to improve customer experience, Jassy said. That includes implementing it in personal assistants, shopping experiences and home devices.
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Chris Eubanks is on to the second round at the US Open. After his first round win at the Open last year, Eubanks said it lifted a burden off his shoulders. “I told friends of mine, ‘Alright, now I actually feel like a pro.’” https://t.co/GjzRTndhn1
Updates headline: TPUSA still has a groyper problem. https://t.co/CwPkyuKRKs
Hey @basedbrandt why'd you delete this pic from last week's @TPUSA student conference? Is it because it shows leaders of @uscollegegop, the new national GOP student group, hanging out with leaders of Nick Fuentes' rabidly antisemitic & white nationalist groyper movement? https://t.co/471xPSq8A6
Not Q, but Queue. https://t.co/jT8iLxCicI
