Ksenia Stepanova

Auckland

Content Specialist, APAC at Key Media

News editor at Insurance Business NZ and NZ Adviser

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Articles

Clawbacks, conversions, disincentives under scrutiny

1 week ago | mpamag.com | Ksenia Stepanova

The Commerce Commission expands on its 2024 market research into personal banking services By 16 Apr 2025 The Commerce Commission recently shared further insights into its landmark report on personal banking services, and notably, its impact on mortgage advisers.
Tariffs rattle rates, advisers on watch

1 week ago | mpamag.com | Ksenia Stepanova

Could NZ see a return to record-low COVID rates? Economist weighs in By 15 Apr 2025 Another week, another forecast. As global trade tensions escalate, Kiwi mortgage advisers are watching closely to see if economic shocks overseas will put downward pressure on interest rates. Kiwibank has released its latest outlook, and all scenarios – upside, central and downside – see the OCR going lower, with only a question of how fast and how far.
Winners, sponsors reflect on NZMA's success

1 week ago | mpamag.com | Ksenia Stepanova

Team efforts, solid strategy and hard work – winners reflect on how they made it to the top By 12 Apr 2025 It was a night of glitz, glamour, and well-deserved recognition as the New Zealand Mortgage Awards lit up the Auckland War Memorial Museum last week. Advisers from all over the country, from Auckland locals to those flying in from Christchurch and Dunedin, gathered under one roof to celebrate the industry’s finest.
How advisers can navigate a rollercoaster market

1 week ago | mpamag.com | Ksenia Stepanova

Tariffs are in, then they're out, and nobody knows what rates will do next. How can advisers handle client anxiety? By 12 Apr 2025 Kiwis chasing lower mortgage rates got good news this week, as the Reserve Bank cut the OCR by 25 basis points to 3.5%. All major banks have dutifully cut their rates since – however, the global market remains a rollercoaster asUS President Donald Trump’s sweeping tariffs sent the markets into a freefall.
New Zealand Law Society launches major AI research project

2 weeks ago | thelawyermag.com | Ksenia Stepanova

The project is a crucial next step in shaping how AI is used and understood by NZ’s legal profession By This article was produced in partnership with LexisNexis When a lawyer asked a New Zealand Law Society Te Kāhui Ture o Aotearoa librarian to track down a case cited by an AI tool - and it didn’t exist - it became clear just how urgently the profession needs guidance.
Death of the call centre: novated leasing reimagined?

1 month ago | hcamag.com | Ksenia Stepanova

Employees want self-service, not sales pitches. Here’s how Auto-UX built a platform to deliver just that This article was produced in partnership with Auto-UX Auto-UX, led by CEO Greg Parkes, is transforming novated leasing through a groundbreaking, user-first approach. For decades, novated leasing has offered financial benefits, but outdated processes, hidden fees, and inefficiencies have frustrated employees and employers alike.
Macpherson Kelley discusses the simple secret to happy clients

1 month ago | thelawyermag.com | Ksenia Stepanova

Macpherson Kelley discusses its journey to an impressive 80 NPS score By For many law firms, client feedback is something they collect only occasionally – maybe a few times a year, or at the end of a big case. However, at Macpherson Kelley, a more intentional approach to client feedback has resulted in an impressive Net Promoter Score (NPS) of 80 – a level that most businesses would envy.
The simple secret to happy clients

1 month ago | thelawyermag.com | Ksenia Stepanova

Macpherson Kelley discusses its journey to an impressive 80 NPS score By For many law firms, client feedback is something they collect only occasionally – maybe a few times a year, or at the end of a big case. However, at Macpherson Kelley, a more intentional approach to client feedback has resulted in an impressive Net Promoter Score (NPS) of 80 – a level that most businesses would envy.
The future of probate law by authors of bestseller

1 month ago | thelawyermag.com | Ksenia Stepanova

Dobbie's co-authors discuss legal challenges, unusual cases, and the future of probate law By For legal professionals dealing with wills, estates, and probate, Dobbie’s Probate and Administration Practice has long been a go-to resource. Now in its seventh edition, the LexisNexis NZ publication continues to evolve with the law, offering guidance on everything from High Court rules to the latest case law.
Keeping the momentum going with Women in Insurance

2 months ago | insurancebusinessmag.com | Ksenia Stepanova

Insurance News By Feb 19, 2025 Share The insurance industry has made significant strides in gender diversity, but as Katrina Shanks (pictured), CEO of ANZIIF, pointed out, change has been slow - too slow. Events like the Women in Insurance Summit in Auckland offer a vital space to keep the momentum going, bringing together industry leaders and professionals for important discussions on leadership, resilience, and the future of insurance.