Lara Koslow

May 22, 2024 | bcg.com | Lara Koslow |Jean Lee

A global survey finds that business leaders expect AI—both predictive and generative—to be a game changer in helping companies address critical consumer intelligence issues. Regionally, the expectation that AI will generate significant productivity gains ranges from 36% in Germany to 62% in China, while optimism that it will improve output ranges from 33% in Australia to 55% in China.

May 22, 2024 | bcg.com | Lara Koslow

The empty chair. Jeff Bezos had one in every Amazon meeting to ensure that the consumer always had a seat at the table. The ride-along. Dara Khosrowshahi served as an undercover Uber driver to understand drivers as customers and revamp their experience to attract more of them. The customer usage metrics.