Lennon Peake

Sep 3, 2024 | hfmmagazine.com | Chris Dimick |Herman McKenzie |Lennon Peake |Allison Ellis

The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey, while heavily weighted toward nursing care questions, also highlights opportunities for maintenance and housekeeping staff to play a supportive role. Though not clinical in nature, the contributions of these departments are crucial in complementing and enhancing patient care and satisfaction by maintaining a clean and quiet environment, both of which are addressed in HCAHPS questions.

Jun 26, 2023 | hfmmagazine.com | Herman McKenzie |Lennon Peake |Allison Ellis |Mike Hrickiewicz

The Joint Commission shares top challengesEach year, The Joint Commission collects data on organizations’ compliance with standards, National Patient Safety Goals, and accreditation and certification participation requirements to identify trends and focus education on challenging requirements.