Leona Scott

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Articles

How to Set and Achieve Business Goals

Nov 26, 2024 | motor.com | Leona Scott

How to Set and Achieve Business Goals Posted on November 26, 2024 Learn how to achieve sustainable success through goal-setting, understanding key business metrics, building systems, and enhancing customer experience from Elite Worldwide’s director of coaching, Matt LoftonBy Leona ScottZig Ziglar famously said, “If you aim at nothing, you will hit it every time.” The same principle applies to goals. Without clearly aiming for them, success remains out of reach.
Strengthen Your Leadership Muscles: 12 Must-Read Books to Fuel Success in 2025

Nov 21, 2024 | ratchetandwrench.com | Leona Scott

Kick off the new year with insight and inspiration from fellow shop owners on their top book recommendations that have helped them stay fit mentally while refining their leadership, operational excellence and customer service strategies. As the new year approaches, many people make resolutions to hit the gym, adopt healthier routines or level up their fitness goals. But what about fitness for the mind?
How AI is Revolutionizing Automotive Service Shops: A Showcase of Cutting-Edge Features

Oct 22, 2024 | ratchetandwrench.com | Leona Scott

Meet our fictional shop owner, John Patterson. He is 46 years old and owns a family-run auto repair shop. He finds himself overwhelmed by the rapid changes in technology. Every day, he hears buzzwords like “AI” and “machine learning” being tossed around at industry conferences and in trade magazines, but the concepts seem more like sci-fi than practical tools for his business.
How Auto Repair Shops Can Get Started with Video Marketing

Sep 30, 2024 | ratchetandwrench.com | Leona Scott

Engagement with video has become essential in today’s online space, with platforms like TikTok, Meta and YouTube competing for viewers’ attention. Auto repair shops can leverage video to market their services, provide behind-the-scenes looks at their operations and educate clients on auto maintenance.
Lessons from the Ashes: How Moore Tires Bounced Back from Disaster

Sep 16, 2024 | motor.com | Leona Scott

Lessons from the Ashes: How Moore Tires Bounced Back from Disaster Posted on September 16, 2024 When a fire devastated Moore Tires in January 2024, their experience highlighted essential ways for shop owners to manage and recover from unexpected disasters effectivelyBy Leona ScottIn the early hours of January 16, 2024, Moore Tires in North Central Illinois faced a devastating blow when a fire broke out at their largest facility in Rock Falls, IL., amidst extreme winter weather.
5 Things to Consider Before Expanding Your Auto Repair Shop

Aug 15, 2024 | ratchetandwrench.com | Leona Scott

It’s scary to open a new shop. No matter how successful your first shop is and how long you’ve owned it, there is always a risk, and you may have a bunch of questions. How long before I become profitable? Will the new team replicate the culture and ethos of the first shop? Will our Google Ratings take a hit with this new location? Those questions may even be keeping you up at night. To help put those concerns to bed, we turn to two experts on shop expansion.
Repair Surge Finds Growth with MOTOR’s Data Solutions

Jun 25, 2024 | motor.com | Leona Scott

Repair Surge Finds Growth with MOTOR’s Data Solutions Posted on June 25, 2024 Repair Surge turns to MOTOR’s data solutions for its historical reliability, seamless integration and excellent support as it evolves from a troubleshooting guide to auto repair softwareBy Leona ScottFor any software provider, staying ahead of the technology curve requires agility, reliable data and strategic partnerships when business climates change rapidly and are fueled by user demands.
TruSpeed Repair Delivers Data-Driven Solutions for Mobile Repair

Apr 16, 2024 | motor.com | Leona Scott

TruSpeed Repair Delivers Data-Driven Solutions for Mobile Repair Posted on April 16, 2024 MOTOR TruSpeed Repair is an innovative and practical solution and partner for mobile diagnostics repairBy Leona ScottThinking outside of the box is a critical strategy for every business. In a competitive marketplace like automotive service, looking for opportunities to grow and expand business is key.
MOTOR’s TruSpeed Repair Lives Up to Its Name, Equipping Scan Tool Providers with Speedy, Efficient Solutions

Jan 11, 2024 | motor.com | Leona Scott

MOTOR’s TruSpeed Repair helps scan tool users get comprehensive data at their fingertipsBy Leona ScottScan tools are the electronic workhorses in a shop used by technicians to troubleshoot complex codes, leading them to fix and repair vehicles quickly and efficiently. Did you know MOTOR is the leading provider of diagnostic service and repair information for light-, medium- and heavy-duty diagnostic tool suppliers?
Elevating Your Shop’s Success in 2024: The Power of Callbacks and Customer Service

Dec 21, 2023 | motor.com | Leona Scott

With high interest rates and recent layoffs resulting in low consumer confidence, following up with your shop customers and rolling out the welcome mat can be two effective strategies for shop profitability in the new yearBy Leona ScottIn the world of automotive service, evolving economic conditions can greatly influence motorists’ decision-making when it comes to auto care decisions.