Leonard Klie

1 week ago | destinationcrm.com | Leonard Klie

By Leonard Klie, Editor, CRM magazine and SmartCustomerService.com While CRM magazine and the other publications under the Information Today banner have a presence on social media sites like LinkedIn, X, and Facebook, I am not a fan of social media in my personal life. I have a profile on LinkedIn, but I don’t post to it on a regular basis and only check it when I get a major notification through the mobile app.

4 weeks ago | destinationcrm.com | Leonard Klie

Irene Yam sees creating meaningful connections as the secret to success in business and life. And for her, there is no better example of the pivotal role relationships play than the customer advisory board (CAB), a group of handpicked customers who provide feedback and advice to companies on their products and strategies.

1 month ago | destinationcrm.com | Leonard Klie

U.S. consumers received just slightly less than 5 billion robocalls in April, marking a 3 percent increase from March, according to YouMail's latest Robocall Index. April's robocall volume reached its highest number since August of 2023. Additionally, the first four months of 2025 have seen 18.9 billion robocalls, which is an 11.93 percent increase compared to the first four months of 2024.

1 month ago | destinationcrm.com | Leonard Klie

By Leonard Klie, Editor, CRM magazine and SmartCustomerService.com Let’s face it, market volatility is here to stay while companies and countries negotiate with the Trump administration to reach a deal on tariffs. In the meantime, stock market turmoil, sourcing concerns, potentially higher production costs, supply chain disruption, and far more will threaten companies and leave the U.S. economy in a state of flux.

2 months ago | destinationcrm.com | Leonard Klie

By Leonard Klie, Editor, CRM magazine and SmartCustomerService.com As an editor, I care very much about proper grammar; it is key to what I do and who I am. Improper grammar really gets under my skin, and it’s even worse when the people guilty of it are trying to convince me to spend my money on their products or services.