Lindsey Thompson

4 days ago | hardwareretailing.com | Lindsey Thompson

Marking 50 years in the independent home improvement channel, Bill Hagan received the Golden Hammer award from Estwing. As the president and owner of Hagan Ace Hardware, Bill is the third generation of the Hagan family to man the helm of the operation, which has 11 locations in and around Jacksonville, Florida. This spring, Ace Hardware president and CEO John Venhuizen presented the Golden Hammer honor to Bill during a visit to the Hagan Ace stores.

5 days ago | hardwareretailing.com | Lindsey Thompson

Home » Industry News » Do it Best Announces Formation of Member Care Team Industry News As it sharpens its focus on enhancing the member experience, Do it Best announced the formation of a new member care team.

5 days ago | hardwareretailing.com | Lindsey Thompson

Taking place July 30-31, 2025, at the JW Marriott Orlando, Grande Lakes, the 2025 Independent Home Improvement Conference (IHI Conference) offers a dynamic lineup of expert-led sessions, panel discussions and opportunities to make connections with peers, manufacturers and service providers.

6 days ago | hardwareretailing.com | Lindsey Thompson

Growing a retail operation, either incrementally for a single store or by opening new stores, often requires the entire team pulling in the same direction. But when everyone isn’t aware of the direction because processes and procedures are left to chance or not consistent, the business can suffer.

6 days ago | hardwareretailing.com | Lindsey Thompson

Home » Operations » A Real-Life Look at SOPs From PaulB Hardware Operations As you create and revise SOPs in your own operation, walk through the examples of PaulB Hardware’s SOPs below—including videos, documents and checklists—to guide your strategies. Read more about how the managers at PaulB Hardware made SOPs a priority to improve employee engagement, customer service and the overall operation in the June issue of Hardware Retailing magazine. Resources Retail Implementation Structure...