Linh Ngo Khanh

2 months ago | userpilot.com | Linh Ngo Khanh

Mixpanel is a popular choice for product analytics, known for its robust features and powerful insights. But it can also be incredibly complex to use and its high costs can be limiting, especially for growing teams. These challenges often push teams to explore alternative tools that are easier to use, more affordable, or just better suited to their needs. So whether you’re ready to move on from the tool or just starting your search, the good news is you’ll be spoiled for choice.

Jan 21, 2025 | userpilot.com | Linh Ngo Khanh

Frustrated sessions and frustrated users. We all have them. They churn, leave negative reviews and bad word-of-mouth. Studies even show 88% of users are less likely to return after a bad experience, and 13% will tell at least 15 people about their frustration. But here’s the problem: instead of seeing these users as valuable sources of insight, we often just try to appease them when they make themselves known. We rarely proactively seek out and learn from those who are struggling silently.

Jan 20, 2025 | userpilot.com | Linh Ngo Khanh

If you’ve just been tasked with creating interactive product tours for your product, deciding on the best tool can be tricky. That’s hardly a surprise, as there are many product tour software out there. So, what should you look for in your search, and which tools should make the cut? This guide thoroughly explores all these as well as the best product tour software for different budgetary needs and product management goals.

Jan 19, 2025 | userpilot.com | Linh Ngo Khanh

If you really want to build a product your users love, removing user friction entirely is not the answer. If friction points were universally bad, no product would have security checks, confirmation dialogs, or multi-step workflows. Such critical steps prevent users from making irreversible decisions. The goal isn’t to eliminate all friction. Instead, it is to identify the right and wrong types of friction and remove the bad friction to create a holistic user onboarding journey.

Jan 15, 2025 | userpilot.com | Linh Ngo Khanh

Since companies started using them in the early 2000s, session replays have seen continuous adoption, with Research Nester projecting a 13.3% CAGR in the next couple of years. But are you missing out if you haven’t embraced this powerful technology? Today’s guide takes a deep dive into session replay for enterprise companies. We’ll explore:The main use cases. Security challenges and what to look out for when choosing a session replay tool. Three of the best session replay software to consider.