Lucy Brown

London

Deputy Production Editor at Inside Housing

Deputy Production Editor at Social Housing Magazine

Articles

Scottish Widows trials AI to accelerate protection claims

2 weeks ago | moneymarketing.co.uk | Momodou Musa Touray |Vicky Pearce |Lucy Brown

Scottish Widows has partnered with insurance automation specialist Sprout.ai in a pilot project aimed at speeding up claims and underwriting using artificial intelligence (AI). The trial, which incorporates natural language processing (NLP), will focus on automating key parts of the claims journey by reducing processing times and simplifying complex medical documentation.
Lucy Brown: The hidden health perks of life insurance

2 weeks ago | moneymarketing.co.uk | Lucy Brown |Vicky Pearce |Momodou Musa Touray |Alan Lakey

Many people today enjoy higher living standards than the wartime generation, but we are also facing a global health and wellbeing crisis. Modern lifestyles have contributed to a surge in chronic diseases that are responsible for 74% of all deaths worldwide, up from 61% in the last decade, according to the World Economic Forum. But 80% of those illnesses, which include heart disease, stroke and type 2 diabetes, can be prevented with simple changes to everyday habits.
Vodafone Full Fibre 910

2 weeks ago | choose.co.uk | Lucy Brown

Vodafone Full Fibre 910 offers average download speeds of 910Mbps at peak times and is available on both the Openreach and CityFibre FTTP networks. In CityFibre areas customers receive symmetrical upload speeds of 910Mbps, while these are asymmetrical at 105Mbps on the Openreach network. Customers can take this as a standard plan, but it works best with either the Super WiFi or Pro 3 add-on to boost wireless speeds around the home. In this guide At a glance Best suited for What's on offer?
Which broadband providers have UK based customer support?

2 months ago | choose.co.uk | Lucy Brown

Thanks to many service roles being bought back to the UK, most broadband providers now deliver their customer service from UK locations. This currently includes providers like BT, Plusnet, Community Fibre, Direct Save Telecom, Rebel Internet and Zen Internet. However, there are notable exceptions including Sky, TalkTalk, Vodafone, and Virgin Media who run at least some of their customer service centres offshore.
Sky Glass gen 2 TV Review 2025

Feb 28, 2025 | choose.co.uk | Lucy Brown

Sky Glass bundles a Sky box, soundbar and QLED TV in one, and allows customers to stream live Sky TV and Freeview without the need for a satellite dish or TV aerial. Using the same platform as Sky Stream, customers can view over 140 live TV channels, including premium content from Sky Originals, Netflix and Discovery. Sky Glass is available in three sizes, across three colourways, and can be purchased outright or spread across a 24- or 48-month contract.
NOW Superfast Broadband Review 2025

Feb 6, 2025 | choose.co.uk | Lucy Brown

NOW Broadband Superfast offers average download speeds of 61Mbps at peak times and provides a connection using part fibre technology. The biggest benefits of the plan lie in its value for money, coming in as one of the UK's cheapest broadband deals. Customers also get a Sky router and Sky's customer service. Availability for the plan is now declining however, as full fibre enabled areas are ceasing the sale of part fibre plans, so some customers will want to look at NOW Full Fibre 75 instead.
Netgem TV review: Is it worth it?

Jan 31, 2025 | choose.co.uk | Lucy Brown

Netgem TV offers 235 live TV channels, including 120 in addition to Freeview, it also acts a smart TV box with support for a range of on-demand apps. Customers can add extra premium content from NOW, Netflix, Prime Video, Discovery+, and subscriptions via Amazon including Paramount+ and MGM. Netgem TV is now available exclusively in broadband and TV bundles from ISPs including Community Fibre, Brsk, and Connect Fibre. In this guide At a glance What does Netgem TV offer?
BT Parental Controls guide

Jan 29, 2025 | choose.co.uk | Lucy Brown

BT broadband customers can use BT Parental Controls to activate one of three pre-set filter options, light, moderate, or strict, or customise content categories to suit their family. BT Parental Controls offer router-level protection from harmful content, so all devices connecting to the Internet via the wireless network will be protected. However, while it's possible to filter specific websites, there is no way to target specific apps on mobile devices.
BT Halo 3

Jan 28, 2025 | choose.co.uk | Lucy Brown

BT Halo 3 and BT Halo 3+ offer BT broadband customers a range of extra features for an additional monthly fee. Customers can access home technical support, double mobile data, a price promise, and a mobile broadband backup service, as well as bundling Complete WiFi and Hybrid Connect in the plus version. BT Halo can be a valuable service for customers dependent on their home internet connection, but it's worth ensuring the services are really needed.
BT TV Box Pro

Jan 28, 2025 | choose.co.uk | Lucy Brown

The BT TV Box Pro is provided for free with all BT TV packages and allows customers the unique ability to pause, rewind and record live content through NOW. Its best-selling feature is undoubtedly it's wireless connectivity, so customers no longer need to mess around with a wired setup for the first time. However, there are some drawbacks, with some on-demand apps missing and a recent withdrawal of recordable TV when used in Internet Mode.