Lucy Brown

London

Deputy Production Editor at Inside Housing

Deputy Production Editor at Social Housing Magazine

Articles

KCOM Broadband Review

1 week ago | choose.co.uk | Lucy Brown

KCOM are the incumbent provider in Hull, which means for many they may be the only broadband option. Despite this lack of competition, KCOM offer a reliable full fibre to the home service with competitive pricing for new customers. The provider is also actively expanding outside of Hull, with connections available in surrounding Yorkshire and Lincolnshire towns and villages.
Hyperoptic Fair Fibre

2 weeks ago | choose.co.uk | Lucy Brown

Hyperoptic Fair Fibre offers two package choices with 50Mb and 150Mb broadband speeds, along with the option of a home phone line. Eligibility covers those in receipt of Universal Credit, Pension Credit, Income Support, and six other benefits, including Personal Independence Payment. Hyperoptic's network so far reaches 1.73 million premises, including a number of council-supported social housing schemes.
Hyperoptic 1Gb broadband

2 weeks ago | choose.co.uk | Lucy Brown

Hyperoptic Hyperfast is a 1Gb broadband plan and the provider's fastest package choice. Customers can choose from 1, 12- or 24-month contract terms, and there is an optional home phone service and WiFi extender. Symmetrical download and upload speeds of 900Mbps at peak times put it above rival networks, but availability is limited to the 1.73 million premises passed by Hyperoptic so far. In this guide At a glance Best suited for What's on offer? 1Gb vs Ultrafast Price comparison How fast is it?
Scottish Widows trials AI to accelerate protection claims

1 month ago | moneymarketing.co.uk | Momodou Musa Touray |Vicky Pearce |Lucy Brown

Scottish Widows has partnered with insurance automation specialist Sprout.ai in a pilot project aimed at speeding up claims and underwriting using artificial intelligence (AI). The trial, which incorporates natural language processing (NLP), will focus on automating key parts of the claims journey by reducing processing times and simplifying complex medical documentation.
Lucy Brown: The hidden health perks of life insurance

1 month ago | moneymarketing.co.uk | Lucy Brown |Vicky Pearce |Momodou Musa Touray |Alan Lakey

Many people today enjoy higher living standards than the wartime generation, but we are also facing a global health and wellbeing crisis. Modern lifestyles have contributed to a surge in chronic diseases that are responsible for 74% of all deaths worldwide, up from 61% in the last decade, according to the World Economic Forum. But 80% of those illnesses, which include heart disease, stroke and type 2 diabetes, can be prevented with simple changes to everyday habits.
Vodafone Full Fibre 910

1 month ago | choose.co.uk | Lucy Brown

Vodafone Full Fibre 910 offers average download speeds of 910Mbps at peak times and is available on both the Openreach and CityFibre FTTP networks. In CityFibre areas customers receive symmetrical upload speeds of 910Mbps, while these are asymmetrical at 105Mbps on the Openreach network. Customers can take this as a standard plan, but it works best with either the Super WiFi or Pro 3 add-on to boost wireless speeds around the home. In this guide At a glance Best suited for What's on offer?
Which broadband providers have UK based customer support?

Mar 19, 2025 | choose.co.uk | Lucy Brown

Thanks to many service roles being bought back to the UK, most broadband providers now deliver their customer service from UK locations. This currently includes providers like BT, Plusnet, Community Fibre, Direct Save Telecom, Rebel Internet and Zen Internet. However, there are notable exceptions including Sky, TalkTalk, Vodafone, and Virgin Media who run at least some of their customer service centres offshore.
Sky Glass gen 2 TV Review 2025

Feb 28, 2025 | choose.co.uk | Lucy Brown

Sky Glass bundles a Sky box, soundbar and QLED TV in one, and allows customers to stream live Sky TV and Freeview without the need for a satellite dish or TV aerial. Using the same platform as Sky Stream, customers can view over 140 live TV channels, including premium content from Sky Originals, Netflix and Discovery. Sky Glass is available in three sizes, across three colourways, and can be purchased outright or spread across a 24- or 48-month contract.
NOW Superfast Broadband Review 2025

Feb 6, 2025 | choose.co.uk | Lucy Brown

NOW Broadband Superfast offers average download speeds of 61Mbps at peak times and provides a connection using part fibre technology. The biggest benefits of the plan lie in its value for money, coming in as one of the UK's cheapest broadband deals. Customers also get a Sky router and Sky's customer service. Availability for the plan is now declining however, as full fibre enabled areas are ceasing the sale of part fibre plans, so some customers will want to look at NOW Full Fibre 75 instead.
Netgem TV review: Is it worth it?

Jan 31, 2025 | choose.co.uk | Lucy Brown

Netgem TV offers 235 live TV channels, including 120 in addition to Freeview, it also acts a smart TV box with support for a range of on-demand apps. Customers can add extra premium content from NOW, Netflix, Prime Video, Discovery+, and subscriptions via Amazon including Paramount+ and MGM. Netgem TV is now available exclusively in broadband and TV bundles from ISPs including Community Fibre, Brsk, and Connect Fibre. In this guide At a glance What does Netgem TV offer?