Madeline Durrett

Associate Editor at Connectivity Business

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Articles

Online banks lead FIs in customer satisfaction

2 weeks ago | bankautomationnews.com | Madeline Durrett

By Madeline Durrett Despite having no branches, direct banks are delivering superior digital experiences and stronger support to their customers - especially during challenging times. In fact, overall customer satisfaction with direct bank checking accounts is 692 on a 1,000-point scale, giving direct bank accounts a 24-point edge over the average regional bank and a 35-point higher satisfaction [...]
Block Bets on lending, AI to rebound after Q1 profit slump

2 weeks ago | bankautomationnews.com | Madeline Durrett

By Madeline Durrett Despite a steep decline in net income during the first quarter, Block anticipates the second half of 2025 to generate gains, driven by product expansion. Block reported $190 million in net income in Q1, a 90.2% decrease from the previous quarter and a 50.7% drop from Q1 2024, which founder and Chief Executive Jack Dorsey [...]
Lloyds builds on lending momentum with AI

2 weeks ago | bankautomationnews.com | Madeline Durrett

By Madeline Durrett Lloyds Bank is expanding its lending and commercial banking capabilities through digitalization and AI deployment. THE BIG PICTURE: Manchester, U.K.-based Lloyds today reported 230.1 billion pounds ($306.5 billion) in risk-weighted assets (RWA) in the first quarter, up 2.4% from Q4 2024 and up 24.8% from Q1 2024. The growth in RWA was largely driven by [...]
UiPath's agentic AI platform could streamline FI workflows

2 weeks ago | bankautomationnews.com | Madeline Durrett

By Madeline Durrett Software giant UiPath is rolling out an enterprise-grade agentic AI platform designed to serve as a liaison between AI agents, robotic process automations and humans to streamline workflow automation. The platform, dubbed Maestro, "knows how to seamlessly orchestrate agents, robots and people, all at scale," Taqi Jaffrey, senior director of product management at UiPath, said [...]
Police FCU taps Mahalo for upgrade

2 weeks ago | bankautomationnews.com | Madeline Durrett

By Madeline Durrett Police Federal Credit Union has selected Mahalo Banking's Thoughtful Banking platform to power its next-generation digital banking experience. The move supports Washington, D.C.-based Police FCU's modernization strategy and is designed to be compatible with core provider Corelation's KeyStone system, a spokesperson for the $175 million credit union told Bank Automation News. The new platform is [...]
PayPal sets sights on global expansion, agentic AI in 2025

2 weeks ago | bankautomationnews.com | Madeline Durrett

By Madeline Durrett PayPal is focused on international expansion and agentic AI-driven commerce solutions in 2025. The payments giant, which captured 45% of all United States checkout traffic in the first quarter, is transitioning from a payments company to a global end-to-end ecommerce platform, Chief Executive Alex Chriss said during today's earnings call. The expansion plans come on [...]
How JPMorgan uses AI to support SMBs

2 weeks ago | bankautomationnews.com | Madeline Durrett

JPMorgan Chase is scaling its digital resources and fintech integrations to support small business owners through economic uncertainty and continued digital transformation. The effort starts with understanding business owners, John Frerichs, head of global SMB payments at the $4.3 trillion bank, tells Bank Automation News in this episode of "The Buzz" podcast. "Our duty is to be here for our customers in difficult and uncertain times," he says.
Maxim named first chief tech officer at MSUFCU

3 weeks ago | bankautomationnews.com | Madeline Durrett

By Madeline Durrett Benjamin Maxim this month was named as Michigan State University Federal Credit Union's first chief technology officer (CTO), where he will lead the East Lansing, Mich.-based credit union's technology, product, innovation and engineering strategy. Maxim began his career at the $8.3 billion MSUFCU in 2007 as a senior web developer and has held other leadership [...]
Valley Bank cuts tech spend by 16% in Q1

3 weeks ago | bankautomationnews.com | Madeline Durrett

By Madeline Durrett Valley Bank is tightening spending but keeping an open mind toward investments that expand capabilities and deliver measurable gains. THE BIG PICTURE: The $62 billion bank today reported first-quarter noninterest expense of $276.6 million, down 0.7% quarter over quarter and 1.3% year over year. Valley attributed the drop in part to reductions in technology, furniture [...]
Fintech integration fuels buy now, pay later trend

3 weeks ago | bankautomationnews.com | Madeline Durrett

By Madeline Durrett Buy now, pay later is now mainstream in the United States as banks adopt it, fintechs scale it and credit bureaus start tracking it - fueled by younger users, e-commerce growth and changing credit norms. The buy now, pay later (BNPL) U.S. market is projected to be worth $122.3 billion in 2025 and reach $184.1 [...]