Madeline Durrett

3 days ago | bankautomationnews.com | Madeline Durrett

By Madeline Durrett Credit unions are turning to AI and fintech partnerships to streamline operations and enhance member service. Seventy-five percent of credit unions are using AI tools, with AI expansion a priority in 2025, according to advisory firm Wipfli's December "State of credit unions 2025" report, which surveyed 106 credit union executives. Navy Federal's gen AI goals [...]

4 days ago | bankautomationnews.com | Madeline Durrett

By Madeline Durrett As financial institutions adapt to shifting customer expectations and regulatory demands, the lines between traditional banks and fintechs are increasingly converging, driven by demand for hyper-personalization, faster payments and data control. Fiserv, which provides financial infrastructure and payments solutions to FIs, is adapting by offering open, scalable platforms and cloud-native core systems such as Finxact, [...]

1 week ago | bankautomationnews.com | Madeline Durrett

By Madeline Durrett Fifth Third Bank is gaining momentum from its tech investment, with an uptick in both digital and mobile adoption. Fifth Third in the first quarter reported 3.14 million active digital users, a 1.6% increase from the previous quarter and up 1.9% from Q1 2024. Active mobile users in Q1 were 2.4 million, up 1.3% sequentially [...]

1 week ago | bankautomationnews.com | Madeline Durrett

By Madeline Durrett Ally Financial is exploring new internal use cases for gen AI and investing in client-facing digital capabilities. Digital-first Ally is focused on continued investment in new products to enhance consumers' digital experience, Chief Executive Michael Rhodes said today during the $181.4 billion bank's first-quarter earnings call. The bank is committed to "disrupting the industry" with [...]

1 week ago | bankautomationnews.com | Madeline Durrett

By Madeline Durrett U.S. Bank is using AI and digital payments tools to help clients navigate in an uncertain economy. Consumers, particularly in the SMB segment, need a secure, simplified banking experience in a volatile market, Shruti Patel, chief product officer for business banking at U.S. Bank, told Bank Automation News. The bank on April 14 rolled out [...]