Mallory Witzig's profile photo

Mallory Witzig

Featured in: Favicon tandfonline.com

Articles

  • Analyzing Chat Transcripts to Improve Interlibrary Loan Services

    Oct 18, 2024 | tandfonline.com | Meg Massey |Mallory Witzig

    AbstractThe Pennsylvania State University Libraries use Springshare’s Ask a Librarian service to provide virtual reference assistance to users. In 2014, the Libraries added a LibChat widget that allowed users to connect directly to the Interlibrary Loan team through connection points embedded on the Interlibrary Loan webpages and ILLiad interface.

Contact details

Emails

[email protected]

Socials & Sites

Try JournoFinder For Free

Search and contact over 1M+ journalist profiles, browse 100M+ articles, and unlock powerful PR tools.

Start Your 7-Day Free Trial →