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Jan 8, 2025 | 
thenewstack.io | Mandi Walls
2024 has been a momentous year across the technology sector. The AI boom has given way to more widespread caution, the July global IT outage hit thousands of businesses and increasingly stringent regulations such as the Network and Information Security Directive (NIS2) and Europe’s upcoming Digital Operational Resilience Act (DORA) have pushed organizations to revamp their incident reporting to ensure compliance.
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Oct 28, 2024 | 
thenewstack.io | Mandi Walls
As organizations increasingly rely on digital tools and solutions to increase efficiency and profitability, the demand for developers’ time has never been higher. With many organizations in a continuous cycle of new product releases or patching vulnerabilities, developers are under significant pressure to deliver a high output of work on tight deadlines. This can create substantial stress during crunch moments for tech talent that is already overloaded.
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Jul 31, 2024 | 
pagerduty.com | Mandi Walls
Incidents can happen anywhere at any time. They can be small, well-defined, and easily contained. They can be large, messy, and complex, like the major outage we saw recently. Or they can be somewhere in between. When incidents occur, mobilizing and coordinating responders is crucial to restoring service, protecting the customer experience, and mitigating business risks. Beyond impact to customers, service outages and degradations also have financial implications for an organization.
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Jul 15, 2024 | 
thenewstack.io | Mandi Walls |Siddarth Jain |Patrick McFadin |Alex Williams
Automation is a key competency for many teams in any organization. Enabling teams to complete repeatable tasks reliably and with minimal manual intervention creates more space in the workday for more complex or interesting work. We know we can’t solve difficult macroeconomic environments with automation. At best, we can hedge a bit and hope to keep the lights on more efficiently.
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May 2, 2024 | 
pagerduty.com | Mandi Walls
IntroductionFiguring out how to represent your as-built environment in PagerDuty can be confusing for new users. There are a lot of components to PagerDuty that will help your team be successful managing incidents, integrating with other systems in your environment, running workflows, and using automation. Your organization might have a lot of these components – users, teams, services, integrations, orchestrations, etc.
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Apr 15, 2024 | 
pagerduty.com | Mandi Walls
Incidents impacting your customer and user-facing services can be stressful, both for the responders on your team who are working on a resolution, and for the other stakeholders in your business. For teams to solve incidents quickly and effectively, responders need to be able to trust each other and stakeholders have to trust the responders. This level of trust is hard to cultivate if your organization doesn’t have a significant amount of psychological safety.
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Apr 12, 2024 | 
thenewstack.io | Mandi Walls |Alex Williams |Joab Jackson |Loraine Lawson |Mikhail Khlystun |Jon Udell | +1 more
IT trends are notoriously difficult to predict, but generative AI (GenAI) has grown exponentially since ChatGPT was released in late 2022. IDC predicts enterprises will spend $40 billion on it globally this year, rising nearly four-fold to $151 billion in three years’ time. It is backed by a separate PagerDuty study that finds 64% of Fortune 1000 executives are deploying GenAI in most or all of their organization’s departments. Nearly all (98%) of these companies are experimenting with use cases.
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Mar 11, 2024 | 
thenewstack.io | Mandi Walls |Darryl Taft |David Cassel |David Eastman
Any business trying to deliver best-in-class products and services to its customers should willingly embrace change. Of course, this can be difficult. Change often brings uncertainty, as established processes and services have to shift to meet new standards. And change can’t be for change’s sake. Businesses must tie these new approaches, products and different ways of working to measurable, specific outcomes.
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Oct 27, 2023 | 
thenewstack.io | Mandi Walls |Darryl Taft |Jennifer Riggins |Susan Hall
The infrastructure that underpins modern enterprise applications is more complex than ever. Ninety-two percent of organizations already operate a multicloud architecture, with the number of infrastructure components set to multiply as 90% of enterprises are expected to run containerized applications by 2027. As the infrastructure underlying services grows more complex, two challenges start to rear their heads: full-service ownership and consistency.
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Oct 27, 2023 | 
thenewstack.io | Mandi Walls |Heather Joslyn |Richard MacManus |Jelani Harper
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