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1 month ago | 
creditunions.com | Marc Rapport
Taking the helm as CEO of a financial institution is a challenging transition, even for the most seasoned executives and especially when succeeding a long-tenured predecessor. Susan Gruber stepped into that leadership role at UVA Community Credit Union ($1.5B Charlottesville, VA) in May 2022, after the 22-year tenure of the retiring Alison DeTuncq.
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1 month ago | 
creditunions.com | Marc Rapport
Top-Level TakeawaysCredit union data analytics guides branch decisions at Lake Trust. Predictive models that integrate multiple data sources enhance loan performance“Big data” is long past its heyday as a buzzword in the financial services industry. For credit union data analytics, leveraging vast stores of internal and external data is more standard practice than emerging trend.
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1 month ago | 
creditunions.com | Marc Rapport
Financial institutions collect huge amounts of data, and the savviest among them are constantly refining ways to extract value and insight from that treasure trove of information. Credit unions are no exception. At a recent executive roundtable hosted by Callahan & Associates, credit union leaders shared analytical pitfalls and progress with one another.
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1 month ago | 
creditunions.com | Marc Rapport
A lot of the things we do as a credit union are numbers-driven, so I’m trying to create metrics the foundation can use to show our leadership the significance of what we do and the value-add we bring. Natural disasters leave behind more than physical devastation; they also create opportunities for those with a heart for service to make a difference.
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Jan 13, 2025 | 
creditunions.com | Marc Rapport
MaryAnne Melanson’s career has been marked by experiencing and managing change. She’s been with Affinity FCU ($4.1B, Basking Ridge, NJ) for the past 16 years, and has been the Garden State cooperative’s vice president for staff liaison communications and change management since October 2022.
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Nov 18, 2024 | 
creditunions.com | Marc Rapport
Top-Level TakeawaysCredit unions are expanding their mental wellness offerings to address a range of employee stresses. Therapy dogs, Zen rooms, community activities, and more are supplementing health plan benefits. Leaders can play a vital role in normalizing mental health conversations and reducing workplace stigma. Americans tend to be tight-lipped about their finances. They’re even more so about their mental wellness.
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Nov 11, 2024 | 
creditunions.com | Marc Rapport
Relocations are a reality for hundreds of thousands of American every year, from military personnel on a permanent change of station (PCS) to corporate professionals relocating for their civilian jobs. And along with these career moves come the challenge of moving everything from furniture to finances. According to the Department of Defense, approximately 400,000 military personnel PCS every year.
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Sep 30, 2024 | 
creditunions.com | Marc Rapport
Top-Level TakeawaysTranscend Credit Union lowered its average member age from the 50s to 47 in fewer than two years. Its teen checking accounts average $864, and 530 accountholders make nearly 3,000 transactions per month. Transcend Credit Union ($526.9, Bardstown, KY) is tackling a pivotal challenge many credit unions face: how to attract younger members. Fewer than two years ago, the cooperative’s average member age was in the 50s and trending upward.
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Sep 23, 2024 | 
creditunions.com | Marc Rapport
Point/Counterpoint: Looking for a different take on the teller line? Evolving technology and alternative staffing models present opportunities for greater flexibility and efficiencies, but the conventional service model remains a mainstay of member care at many credit unions. Learn more in “Traditional Tellers Offer Tried-And-True Benefits.”Top-Level TakeawaysThe universal banker model combines multiple roles to reduce member wait times and enhance operational efficiency.
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Sep 23, 2024 | 
creditunions.com | Marc Rapport
Point/Counterpoint: Looking for a different take on the teller line? Branching experts share the pros and cons behind ditching the traditional teller role in favor of a new staffing model in “Universal Tellers Take Credit Unions Beyond Basic Banking.”Top-Level TakeawaysCredit unions that embrace the traditional teller model emphasize the value of face-to-face interactions in building strong member relationships. Some credit unions also believe specialized tellers provide superior service.
