Mark Finlay

1 month ago | elitebusinessmagazine.co.uk | Mark Finlay

As business leaders, we often hear about the importance of customer experience (CX)—how it can drive loyalty, improve satisfaction, and lead to sustainable growth. While CX is usually front and centre in conversations, the real magic happens behind the scenes. For SMEs, it’s the strength of their operational backbone—people, processes, and technology—that sets the tone for every customer interaction. In short, you can’t deliver exceptional service without exceptional systems.

1 month ago | elitebusinessmagazine.co.uk | Mark Finlay

For small and medium-sized enterprises (SMEs), finding the right business solutions can be a challenge. Unlike large corporations with dedicated teams and deep budgets, SMEs need products and services that fit their unique needs, scale with them, and provide real value without unnecessary complexity. That’s where personalisation comes in.

Mar 6, 2025 | elitebusinessmagazine.co.uk | Mark Finlay

There is no doubting that customer experience (CX) is the heart of any successful business. Today, it’s all about creating personalised, seamless service that makes customers feel valued. But with AI playing a bigger role in CX, it’s becoming harder to strike the right balance between efficiency and the human touch. At Moneypenny we believe the future of CX isn’t about choosing humans or technology.

Jan 8, 2025 | elitebusinessmagazine.co.uk | Mark Finlay

In today’s competitive job market, attracting and retaining top talent is no longer just about offering competitive salaries or benefits. For small businesses especially, where resources may be limited, employer branding is a vital strategy to differentiate yourself and appeal to the right candidates. A strong employer brand does more than draw in new hires; it fosters loyalty among current employees and strengthens your business’s overall foundation for growth.

Dec 30, 2024 | elitebusinessmagazine.co.uk | Mark Finlay

For small businesses, data is rapidly becoming a game-changer. With advancements in technology making data collection and analysis more accessible, it’s no longer just a tool for big corporations. The correct data can give your business the competitive edge it needs to thrive. But the question remains: what should small businesses do with this wealth of information? Raw data is a treasure trove of insights, but its value lies in your ability to extract and apply it.