Mark Finlay

1 month ago | elitebusinessmagazine.co.uk | Mark Finlay

There is no doubting that customer experience (CX) is the heart of any successful business. Today, it’s all about creating personalised, seamless service that makes customers feel valued. But with AI playing a bigger role in CX, it’s becoming harder to strike the right balance between efficiency and the human touch. At Moneypenny we believe the future of CX isn’t about choosing humans or technology.

Jan 8, 2025 | elitebusinessmagazine.co.uk | Mark Finlay

In today’s competitive job market, attracting and retaining top talent is no longer just about offering competitive salaries or benefits. For small businesses especially, where resources may be limited, employer branding is a vital strategy to differentiate yourself and appeal to the right candidates. A strong employer brand does more than draw in new hires; it fosters loyalty among current employees and strengthens your business’s overall foundation for growth.

Dec 30, 2024 | elitebusinessmagazine.co.uk | Mark Finlay

For small businesses, data is rapidly becoming a game-changer. With advancements in technology making data collection and analysis more accessible, it’s no longer just a tool for big corporations. The correct data can give your business the competitive edge it needs to thrive. But the question remains: what should small businesses do with this wealth of information? Raw data is a treasure trove of insights, but its value lies in your ability to extract and apply it.

Dec 6, 2024 | simpleflying.com | Mark Finlay

When searching for a flight, the ticket price can be dictated by the airline you are flying with and the airport you are departing from. While most people constantly look to depart from the airport closest to where they live, you can save money by flying out of an airport that might be less convenient for you.

Dec 1, 2024 | simpleflying.com | Mark Finlay

While everyone remembers Turkish Airlines Flight Number 981 from Istanbul Atatürk Airport (ISL) to London Heathrow Airport (LHR) that crashed after a stopover at Paris Orly Airport (ORY), few will remember the incident involving National Airlines Flight 27. To put things into perspective, you have to remember that Turkish Airlines Flight Number 981 crashed shortly after takeoff from Paris Orly Airport (ORY) on March 3, 1974, killing all 335 passengers and 11 crew.