Mark P. Garofoli

2 weeks ago | drugtopics.com | Killian Meara |Mark P. Garofoli

Disney sets the gold standard for customer service, mastering how to charge more while still leaving guests eager to return. While pharmacies face different challenges, such as managing controlled substances, insurance barriers, and low reimbursement, there’s much to learn from Disney’s model, says Mark Garofoli, PharmD, MBA, BCGP, CPE, CTTS, clinical assistant professor and director of experiential learning at West Virginia University School of Pharmacy.

3 weeks ago | drugtopics.com | Brian Nowosielski |Mark P. Garofoli

The treatment of acute and chronic pain in the US has become one of the most pressing issues within health care in the 21st century. From an illicit opioid crisis trickling down to the improper use of non-addictive, over-the-counter (OTC) medications, staying educated and establishing relationships with pharmacists are key in the treatment of pain. “When we balance everything going on in the world, yes, there's still an opioid crisis out there,” said Mark Garofoli, PharmD, MBA, BCGP, CPE, CTTS.

3 weeks ago | drugtopics.com | Brian Nowosielski |Mark P. Garofoli

With significant misuse of opioids persisting in the US, it’s more important than ever for the pharmacy team to work together in ensuring patients properly use over-the-counter (OTC) pain medications. “You know the old potato chip commercials, ‘Oh, you're not full, eat another one.’ That's not the same with medicine, obviously,” said Mark Garofoli, PharmD, MBA, BCGP, CPE, CTTS. “But when we balance everything going on in the world, yes, there's still an opioid crisis out there.

4 weeks ago | drugtopics.com | Killian Meara |Mark P. Garofoli

When it comes to customer service, few organizations rival Disney. They have mastered the art of charging more without losing that special something which leaves guests wanting to return. While that level of satisfaction can be hard to attain in the pharmacy setting, there’s a lot pharmacists can learn from Disney, said Mark Garofoli, PharmD, MBA, BCGP, CPE, CTTS, clinical assistant professor and director of experiential learning at West Virginia University School of Pharmacy.

4 weeks ago | drugtopics.com | Brian Nowosielski |Mark P. Garofoli

For many patients across the country, purchasing over-the-counter (OTC) medications is typically an individual experience that involves perusing grocery store or retail pharmacy aisles. While some patients may need fast and easy pain relief, others may need a structured regimen of OTC pain products that interact safely and effectively with other prescriptions they may be taking.