Mark Yeow

Dec 11, 2023 | servicenow.com | Melanie Warner |Mark Yeow

The first time John Boerstler filed a medical claim as a veteran, he spent several hours at a Veterans Administration (VA) regional office in Houston filling out forms and talking with a service rep. The rep said she would need to send medical records requests to the military and to Boerstler’s previous health insurer. This would take time, she warned. She wasn’t kidding. Boerstler, a former Marine, didn’t hear back about his claim for almost a year after he filed it in 2009.

Dec 1, 2023 | servicenow.com | Mark Yeow

When I speak to Tan just weeks out from his own internship, he exudes quiet confidence about what’s to come, highlighting three ways in which his career and technical education has readied him for the future. The first is Agile methodology—one of Tang’s “effective across all domains” skills, and a recent addition to the Diploma in IT course because of its widespread adoption in complex organisations fielding large-scale projects.

Dec 1, 2023 | servicenow.com | Mark Yeow

Singaporean organisations face the most challenges in managing risk in areas that represent relatively new market developments. Thirty-six percent of organisations, for example, expect rising risks because of increasingly stringent ESG (onmental, social, and governance) regulations and the government’s evolving policies for socioeconomic stability.