Micah Solomon
Senior Contributor at Forbes
Customer service consultant, trainer, eLearning, author, customer experience consultant.Senior Contributor to Forbes. 484-343-5881, [email protected]
Articles
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3 weeks ago |
hr.com | Micah Solomon
The primacy and recency effects mean customers remember how you begin and end interactions far more than what happens in the middle. Warm welcomes and personalized goodbyes create lasting positive impressions — and a clear competitive advantage. From vocal tone to specific phrasing, even subtle behavioral cues during key moments can significantly shape customer perception and satisfaction.
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1 month ago |
entrepreneur.com | Micah Solomon
Creating extraordinary customer service and customer experience is dependent on how you inspire and train your customer-facing teams. As I've discovered through my consulting work transforming customer service for organizations worldwide, leadership is often the differentiator between mediocre and exceptional service cultures.
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Dec 5, 2024 |
businessandamerica.com | Micah Solomon
Opinions expressed by Entrepreneur contributors are their own. One of the most unfortunate reasons customers may be leaving your business (“churn”) is that you’ve developed lapses in your customer service and customer experience that are alienating your customers and driving them away. These customer service lapses often get worse during a period of rapid company growth. It’s fairly easy to deliver fantastic service when you only have a few clients.
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Dec 5, 2024 |
msn.com | Micah Solomon
Continue reading More for You Continue reading More for You
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Dec 5, 2024 |
entrepreneur.com | Micah Solomon
One of the most unfortunate reasons customers may be leaving your business ("churn") is that you've developed lapses in your customer service and customer experience that are alienating your customers and driving them away. These customer service lapses often get worse during a period of rapid company growth. It's fairly easy to deliver fantastic service when you only have a few clients.
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