Articles

  • 6 days ago | automotivedive.com | Michael Brady

    This audio is auto-generated. Please let us know if you have feedback. A seamless, omnichannel buyer’s journey that combines online and at-dealership activities, as well as investing in first-party data to aid in customer retention and conquesting, are essential to succeeding in today’s automotive retail market, experts say.

  • 3 weeks ago | retaildive.com | Michael Brady

    This audio is auto-generated. Please let us know if you have feedback. More than two-thirds of consumers in the U.S., Australia and the United Kingdom are willing to pay an average of 25% more for their favorite brands, according to a UserTesting survey released last month. Positive customer experiences, consistent product quality and long-term brand familiarity drive greater loyalty, according to UserTesting.

  • 3 weeks ago | customerexperiencedive.com | Michael Brady

    This audio is auto-generated. Please let us know if you have feedback. More than two-thirds of consumers in the U.S., Australia and the United Kingdom are willing to pay an average of 25% more for their favorite brands, according to a UserTesting survey released last month. Positive customer experiences, consistent product quality and long-term brand familiarity drive greater loyalty, according to UserTesting.

  • 4 weeks ago | customerexperiencedive.com | Michael Brady

    This audio is auto-generated. Please let us know if you have feedback. U.S. credit unions consistently earn higher customer satisfaction scores than U.S. retail banks during periods of economic uncertainty, according to a J.D. Power study released earlier this month. J.D. Power surveyed nearly 10,000 credit union members. Overall satisfaction with credit unions is significantly higher than retail banks. On a 1,000-point scale, credit unions scored 729 — nearly 11% higher than banks’ score of 655.

  • 1 month ago | automotivedive.com | Michael Brady

    This audio is auto-generated. Please let us know if you have feedback. AI is beginning to transform the automotive design process by allowing designers to rapidly ideate, sketch and render new designs, experts say. Until recently, designers had to spend several weeks or months sketching before refining and rendering those images in 3D.

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Michael J. Brady
Michael J. Brady @mbradyreports
13 Jun 23

🚨 Personal news🚨 I'm now reporting and editing for @automotive_dive , covering #ElectricVehicles, #AutonomousVehicles and other trends transforming the #AutomotiveIndustry. Check it out! 👇 https://t.co/iZsWTCltlZ #cars #TechNews

Michael J. Brady
Michael J. Brady @mbradyreports
14 Apr 23

RT @mayagoldman_: .@medicarepayment just voted to recommend a site-neutral payment policy to Congress 👀 ft. a "dramatic and unprecedented"…

Michael J. Brady
Michael J. Brady @mbradyreports
7 Apr 23

RT @tomaspueyo: The Texas Triangle , between Houston, Dallas, and San Antonio, contains 75% of Texans. Why? What's special about that tri…