Michael McGuire

1 month ago | pharmacytimes.com | Aislinn Antrim |Michael McGuire

CommentaryVideoMarch 10, 2025Author(s):,Long-acting injectables offer a promising approach to schizophrenia treatment, but their effective use requires careful management and patient education. Long-acting injectables (LAIs) offer a promising approach to schizophrenia treatment, but their effective use requires careful management and patient education. In this interview, Michael McGuire, PharmD, discusses the critical role of pharmacists in optimizing LAI therapy.

Oct 22, 2024 | nobelbiz.com | Michael McGuire

The customer service world has changed a lot. Speed and efficiency in response to each incoming call these days are becoming increasingly crucial. Seamless experiences are what customers expect from companies today, and every unsatisfactory touch can lead to costly churn or negative word-of-mouth. Fortunately, contact centers can make full use of analytics and smart routing capabilities to maximize inbound call capabilities.

Sep 10, 2024 | nobelbiz.com | Michael McGuire

Omnichannel contact center solutions provide the means to meet such demand by uniting customer interactions and driving a more connected, consistent, and satisfying experience. In this article, we are going to discuss what omnichannel contact center solutions are, how they are different from traditional multichannel approaches, why they are important for businesses in modern times, features to look for in a tool, and some of the best options available in the market today.

Sep 3, 2024 | nobelbiz.com | Michael McGuire

Productivity in a call center refers to the extent of how well your call center is in meeting the customer’s needs effectively. It might be expressed in many ways, including speed and efficiency of the agents, quality of calls taken, and how well the technology and processes in the call center function. The higher the productivity, the better the service, as less time taken will result in increased customer satisfaction while reducing costs.

Aug 27, 2024 | nobelbiz.com | Michael McGuire

The current, often hectic environment in call centers is due to them trying to handle a large number of customer interactions while maintaining high service quality. One highly effective method to simplify this process is Intelligent Call Routing (ICR). This technology, powered by AI, changes the way incoming calls are managed, making sure that customers are swiftly directed to the right agent or department.