
Michelle Rowan
Senior Editor at Chicago Tribune
Editor at the Chicago Tribune. Travel enthusiast, baseball fan and animal lover.
Articles
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1 month ago |
tour.franchisebusinessreview.com | Michelle Rowan
Here’s how franchisors can protect their SBA eligibility and increase the likelihood that candidates’ loans get approved. In May 2023, the U.S. Small Business Association (SBA) announced it was doing away with the SBA Franchise Directory, sparking concerns for franchisors looking to grow their brands and entrepreneurs who needed loans to help them become business owners.
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1 month ago |
tour.franchisebusinessreview.com | Michelle Rowan
Diversity, equity, and inclusion (DEI) has become a major focus for many organizations in recent years. Despite a recent wave of organizations rolling back DEI programs, when franchisors actively work to create diverse and inclusive workspaces, the whole franchise system benefits. Franchisors who design and implement DEI strategies find that their employees are more engaged with helping the organization reach its goals and that they can hire and retain the top talent in the industry.
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2 months ago |
tour.franchisebusinessreview.com | Michelle Rowan
Are employee engagement surveys the key to happier employees or just another HR trend? Here at Franchise Business Review, we get to work with hundreds of leaders focused on people data. Employee engagement surveys are the foundation for building and maintaining a positive organizational culture, but we recognize that some think of surveys as just another “to do” item to check off a list.
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2 months ago |
tour.franchisebusinessreview.com | Michelle Rowan
One of the most difficult—but also most crucial—roles on your support team is the franchise business coach (FBC). FBCs are there to support and motivate the franchisee, but also to execute on the corporate team’s goals and needs and ensure compliance. At times those dual responsibilities—representing the franchisor’s interests while also helping to solve the challenges a franchisee is facing—can often leave FBCs feeling stuck in the middle. Angela Cote, CEO and founder of AC Inc.
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Feb 20, 2025 |
tour.franchisebusinessreview.com | Michelle Rowan
In 2018, Franchise Business Review (FBR) launched the Franchising at WORK study—a survey of corporate franchise employees designed to measure employee engagement and compensation within the franchise sector. We were able to gather meaningful data that, for the first time ever, created a benchmark for franchise companies.
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