Michelle Rowan

1 month ago | tour.franchisebusinessreview.com | Michelle Rowan

Are employee engagement surveys the key to happier employees or just another HR trend? Here at Franchise Business Review, we get to work with hundreds of leaders focused on people data. Employee engagement surveys are the foundation for building and maintaining a positive organizational culture, but we recognize that some think of surveys as just another “to do” item to check off a list.

1 month ago | tour.franchisebusinessreview.com | Michelle Rowan

One of the most difficult—but also most crucial—roles on your support team is the franchise business coach (FBC). FBCs are there to support and motivate the franchisee, but also to execute on the corporate team’s goals and needs and ensure compliance. At times those dual responsibilities—representing the franchisor’s interests while also helping to solve the challenges a franchisee is facing—can often leave FBCs feeling stuck in the middle. Angela Cote, CEO and founder of AC Inc.

2 months ago | tour.franchisebusinessreview.com | Michelle Rowan

In 2018, Franchise Business Review (FBR) launched the Franchising at WORK study—a survey of corporate franchise employees designed to measure employee engagement and compensation within the franchise sector. We were able to gather meaningful data that, for the first time ever, created a benchmark for franchise companies.

Feb 12, 2025 | tour.franchisebusinessreview.com | Michelle Rowan

More and more franchisors are running their business with the  Entrepreneurial Operating System® (EOS®) and those that survey with Franchise Business Review (FBR) have a unique opportunity to integrate FBR data into the EOS framework to support action plans, solve key issues, and drive growth within their franchise organizations. EOS is a framework that uses a simple set of tools and processes to manage and grow a business by breaking down the company’s vision into actionable steps.

Nov 11, 2024 | pantagraph.com | Michelle Rowan

Halloween might be over, but the swarms of multicolored, spotted “ladybugs” this fall can look like a scene from a horror movie. Illinois residents might have noticed an uptick in these harmless insects congregating in doors and windows, as they search every fall for a warm place to spend the winter. They’re actually not ladybugs, but multicolored Asian lady beetles, an invasive species identified by the dark-colored “M” or “W” on their heads depending on the direction you’re viewing them.