Mike Bennett

New York

Co-Host, Mike & Kacey at WHUD-FM (Beacon, NY)

Mike In The Morning 5-10am weekdays on 100.7 WHUD Westchester NY, author : Don't Pay The Ransom, I've Escaped @ https://t.co/FSLFanGN8Y

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Articles

Bennett: Maximizing Shop Efficiency: Key Strategies for Shop Owners in 2025

2 months ago | ratchetandwrench.com | Mike Bennett

Running a successful auto repair shop isn’t for the faint of heart. Between managing daily operations, keeping up with technological advancements, navigating rising costs, and competing for skilled talent, the demands are relentless. But the real game-changer? Customer expectations have evolved—drastically. The days of simply being "good at fixing cars" are over.
Bennett: Why Hiring Should be Hard

Dec 5, 2024 | ratchetandwrench.com | Mike Bennett

Too often, as business owners, we fall into the trap of making emergency or reactive hires. It’s that feeling of urgency. Your star teammate just put in their notice, or you're struggling to keep up with demand, and suddenly, anyone with a pulse or the right certifications or the right experience seems like the answer. It’s easy to see them as a "can't live without them" savior candidate. But the reality is that rushing to hire based on qualifications alone can be incredibly costly.
Bennett: Navigating Economic Uncertainty Amid Elections and Inflation

Nov 5, 2024 | ratchetandwrench.com | Mike Bennett

Economic uncertainty is like an unwelcome visitor who shows up just when you thought everything was under control. With an unsettling election and political cycle creating ongoing turbulence and the specter of inflation potentially returning, that visitor is starting to feel more like a permanent houseguest. For business leaders, it's time to get ahead of the conversation, plan for the unknown, and lead with resilience.
Bennett: 5 Ways the Shop Can Support Their Team Through Personal Crises

Oct 21, 2024 | ratchetandwrench.com | Mike Bennett

Running a successful business involves much more than fixing cars, pleasing customers, and managing operations. It's about creating an environment where your team feels valued and supported—not just as employees, but as people. As a leader, you can set the tone for the team, and the culture you create determines whether your team merely works for you or truly stands by you. Your role is crucial to your team's professional growth and overall well-being.
How to Create a Vision That Drives Your Shop Forward Amid Adversity

Sep 10, 2024 | ratchetandwrench.com | Mike Bennett

A clear and compelling vision is more than just a motivational tool, it's the driving force behind growth and the guiding light for every decision in your business! In the competitive auto repair industry, a strong vision is what sets thriving businesses apart from those merely surviving. Think of vision as the high-powered headlights on a car. Without them, you're navigating in the dark, reacting to obstacles as they appear.
Bennett: From Repair Blues to Business Wins: Embrace the Growth Mindset

Aug 8, 2024 | ratchetandwrench.com | Mike Bennett

Picture this: It's Monday morning, and you've just entered your shop. On the schedule, you see a hybrid vehicle with an intermittent electrical issue, a customer complaint about a previous repair, and a stack of invoices waiting for your attention. Sound familiar? In the fast-paced world of auto repair, these daily challenges can either overwhelm us or present opportunities for growth. The difference lies in our mindset and attitude. 1.
Bennett: The Four Key Elements to Emotional Intelligence and a High-Performing Shop

Jul 26, 2024 | fleetmaintenance.com | Mike Bennett

In the fast-paced vehicle repair world, technical skills often take center stage. However, the most successful shop owners know that running a thriving business requires more than mechanical "smarts" and business savvy. While IQ has long been recognized as a measure of cognitive abilities, EQ (emotional quotient, commonly known as emotional intelligence) is increasingly seen as a critical factor in effective leadership, particularly in the commercial vehicle repair industry.
Bennett: The Four Key Elements to Emotional Intelligence and a High-Performing Shop

Jul 12, 2024 | ratchetandwrench.com | Mike Bennett

In the fast-paced auto repair world, technical skills often take center stage. However, the most successful shop owners know that running a thriving business requires more than mechanical "smarts" and business savvy. While IQ has long been recognized as a measure of cognitive abilities, EQ (emotional quotient, commonly known as emotional intelligence) is increasingly seen as a critical factor in effective leadership, particularly in the auto repair industry.
Bennett: 4 Ways Your Shop Can Adapt to Consumer Trends in 2024

Jun 14, 2024 | ratchetandwrench.com | Mike Bennett

As economic pressures continue to mount in 2024 and for the foreseeable future, consumer behavior is shifting dramatically. For example, a recent trend in the grocery sector shows a significant rise in the preference for store-brand commodities over higher-priced name brands. This shift indicates that consumers are becoming more price and budget-conscious, driven by the need to cut spending.
Bennett: Transforming Your Shop from Good to Great

May 24, 2024 | ratchetandwrench.com | Mike Bennett

Running a successful shop isn't simply about fixing cars, it's about building a lasting business. We all want to see our businesses thrive, but sometimes it feels like there's always something holding us back. In the book "Good to Great", author Jim Collins digs into what separates businesses that just get by from those that take off. Oddly enough, the biggest roadblock to success can sometimes be the one looking back at you in the mirror.